Unable to load webpages with Katalon Recorder extension active


Is anyone else having trouble loading webpages since the new 7.0.0 update for the Katalon Recorder extension?

If I have the extension active, webpages don’t load but when I deactivate the extension, they load.
It is happening on Edge and Chrome.


Hi there,

Thank you very much for your topic. Please note that it may take a little while before a member of our community or from Katalon team responds to you.


It sounds like what you’re reporting is potentially a duplicate of this already posted issue? Why does Recorder Causes Reddit, Verizon, Spectrum Sites to Not Load? - #13 by guy.mason

I posted something similar as well this week. It’s making most of automation unworkable in Chrome. My DEV resource said it seems to be related to jquery. My article is below.

I also posted the following on Friday : Return prompt no longer working

7.0.0 is causing us a lot of grief

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Hi there Liam, :wave:

Thank you for reporting this issue to us. We appreciate your help in identifying problems and unusual behaviors.

We will be forwarding your issue to our Recorder team soon. Before doing so, could you please provide the following:

  1. The web page that you were testing with Katalon Recorder.
  2. The steps to reproduce the bug.
  3. A screen recording of the bug in action.

The information above will be very helpful to our Recorder team!

:information_source: Additionally, you could also contact our Recorder team via the email: recorder-services@katalon.com for faster support, bug report, or feature requests.

Katalon Community team


Unfortunately I can’t share any URLs or screen recordings - Company policy. However I can say that one of the webpages that was not working was Azure DevOps - Boards.

I have tried this on Edge (Version 125.0.2535.85 (Official build) (64-bit)) and Chrome (Version 122.0.6261.95 (Official Build) (64-bit)) both of which have the same problem.

Repro steps:

  • Open Chrome or Edge
  • Set the Katalon Recorder v7.0.0 extension to active
  • Open Azure DevOps Boards - Boards do not load
  • Set the Katalon Recorder v7.0.0 extension to disabled
  • Open Azure DevOps Boards - Boards load

Apologies I couldn’t be of more help but hopefully this can still assist you.

Yep correct same here and a bunch of other random pages. So long as the extension is enabled you will get this problem. Turn it off and the problem goes away. Just run an alert(“hello”) in dev tools console, it will only work with the extension disabled.

All of these issues sound related to me to the thread I posted (here) above.

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