Unable to activate my registered email account

Pre-condition: My previous OS is windows 7 pro and my katalon studio is v7.2.1(64-bit) and i reformatted my desktop and change to windows 10 pro and downloaded katalon studio v7.2.6(64-bit). Note that i’m not encountering this issue in my previous os.

My credentials are 100% correct but latest version of katalon studio was unable to activate my account. No error message is displayed after i clicked activate button. I also tried activating my account in other devices and it is successful activated. I also login my account to https://analytics.katalon.com/ to verify my machine id. I hope you can help me regarding in this issue.

Please check attached screenshot:

@cruz0523

What message from Katalon Studio did you get when activating?

Hi @duyluong, i get “log in…” message after clicking activate but no error message is displayed.

@cruz0523

Please share us the error log file at:

[Katalon Studio_folder]\config\.metadata\.log

Hi, @duyluong sharing you the content of log file.

katalon.versionNumber=7.2.6
katalon.buildNumber=1
Could not find element with Id ‘com.kms.katalon.composer.webservice.handledmenuitem.webServiceRequest’
Not a valid list position.
Could not find element with Id ‘katalon.composer.objectrepository.handledmenuitem.spyweb’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Warning: NLS unused message: Key in: com.kms.katalon.composer.project.constants.composerProjectMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS missing message: BTN_ADDTESTSUITE in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS unused message: PA_LBL_CREATED_DATE in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: PA_LBL_LAST_UPDATED in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.objectrepository.constant.composerObjectRepositoryMessages
!SESSION 2020-03-13 09:22:22.088 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_181
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86_64 -data @noDefault

!ENTRY org.eclipse.egit.ui 2 0 2020-03-13 09:22:32.273
!MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git
user global configuration and to define the default location to store repositories: ‘C:\Users\user’. If this is
not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and
EGit might behave differently since they see different configuration options.
This warning can be switched off on the Team > Git > Confirmations and Warnings preference page.
Warning: NLS missing message: OFFLINE_ACTIVATION in: com.kms.katalon.constants.messages
Warning: NLS missing message: ENTERPRISE_TRIAL_LICENSE in: com.kms.katalon.constants.messages
Warning: NLS missing message: ActivationDialogV2_LBL_ENTERPRISE_LICENSE in: com.kms.katalon.constants.messages
log4j:WARN No appenders could be found for logger (org.apache.http.client.protocol.RequestAddCookies).
log4j:WARN Please initialize the log4j system properly.
Katalon TestOps: Unexpected response, URL: https://analytics.katalon.com/oauth/token, Status: 400, Response: {“error”:“invalid_grant”,“error_description”:“Invalid credentials.”}

Fri Mar 13 09:22:50 PDT 2020
com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception: {“error”:“invalid_grant”,“error_description”:“Invalid credentials.”}
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:523)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:533)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.requestToken(AnalyticsApiProvider.java:126)
at com.kms.katalon.integration.analytics.providers.TestOpsFeatureActivatorImpl.connect(TestOpsFeatureActivatorImpl.java:41)
at com.kms.katalon.application.utils.ActivationInfoCollector.getLicenseFromTestOps(ActivationInfoCollector.java:497)
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:385)
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:365)
at com.kms.katalon.activation.dialog.ActivationDialogV2$8.lambda$2(ActivationDialogV2.java:195)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4211)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3827)
at org.eclipse.jface.window.Window.runEventLoop(Window.java:818)
at org.eclipse.jface.window.Window.open(Window.java:794)
at com.kms.katalon.util.ComposerActivationInfoCollector.checkActivationDialog(ComposerActivationInfoCollector.java:87)
at com.kms.katalon.util.ComposerActivationInfoCollector.checkActivation(ComposerActivationInfoCollector.java:68)
at com.kms.katalon.core.application.ApplicationStaupHandler.checkActivation(ApplicationStaupHandler.java:37)
at com.kms.katalon.core.application.LifeCycleManager$2.handleEvent(LifeCycleManager.java:214)
at org.eclipse.e4.ui.services.internal.events.UIEventHandler$1.run(UIEventHandler.java:40)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4211)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3827)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1121)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1022)
at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:150)
at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:693)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148)
at com.kms.katalon.core.application.Application.internalRunGUI(Application.java:173)
at com.kms.katalon.core.application.Application.runGUI(Application.java:163)
at com.kms.katalon.core.application.Application.start(Application.java:82)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610)
at org.eclipse.equinox.launcher.Main.run(Main.java:1519)

Fri Mar 13 09:22:50 PDT 2020
Activation collection is failed
com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception: {“error”:“invalid_grant”,“error_description”:“Invalid credentials.”}
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:523)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:533)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.requestToken(AnalyticsApiProvider.java:126)
at com.kms.katalon.integration.analytics.providers.TestOpsFeatureActivatorImpl.connect(TestOpsFeatureActivatorImpl.java:41)
at com.kms.katalon.application.utils.ActivationInfoCollector.getLicenseFromTestOps(ActivationInfoCollector.java:497)
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:385)
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:365)
at com.kms.katalon.activation.dialog.ActivationDialogV2$8.lambda$2(ActivationDialogV2.java:195)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4211)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3827)
at org.eclipse.jface.window.Window.runEventLoop(Window.java:818)
at org.eclipse.jface.window.Window.open(Window.java:794)
at com.kms.katalon.util.ComposerActivationInfoCollector.checkActivationDialog(ComposerActivationInfoCollector.java:87)
at com.kms.katalon.util.ComposerActivationInfoCollector.checkActivation(ComposerActivationInfoCollector.java:68)
at com.kms.katalon.core.application.ApplicationStaupHandler.checkActivation(ApplicationStaupHandler.java:37)
at com.kms.katalon.core.application.LifeCycleManager$2.handleEvent(LifeCycleManager.java:214)
at org.eclipse.e4.ui.services.internal.events.UIEventHandler$1.run(UIEventHandler.java:40)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4211)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3827)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1121)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1022)
at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:150)
at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:693)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148)
at com.kms.katalon.core.application.Application.internalRunGUI(Application.java:173)
at com.kms.katalon.core.application.Application.runGUI(Application.java:163)
at com.kms.katalon.core.application.Application.start(Application.java:82)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610)
at org.eclipse.equinox.launcher.Main.run(Main.java:1519)

Expired License.
Expired License.
Expired License.
Expired License.
Expired License.
Expired License.
All launchers terminated
Start clean up session
End clean up session
Start release license task
End release license task

!ENTRY org.eclipse.equinox.event 4 0 2020-03-13 09:27:37.639
!MESSAGE Exception while dispatching event org.osgi.service.event.Event [topic=WORKSPACE/CREATED] {org.eclipse.e4.data=} to handler org.eclipse.e4.ui.services.internal.events.UIEventHandler@4fa939c3
!STACK 0
java.lang.IllegalArgumentException: The service parameter is null
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistry.registerService(ServiceRegistry.java:186)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:464)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:482)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:999)
at com.kms.katalon.platform.internal.InternalPlatformPlugin$1.handleEvent(InternalPlatformPlugin.java:69)
at org.eclipse.e4.ui.services.internal.events.UIEventHandler.handleEvent(UIEventHandler.java:34)
at org.eclipse.equinox.internal.event.EventHandlerWrapper.handleEvent(EventHandlerWrapper.java:201)
at org.eclipse.equinox.internal.event.EventHandlerTracker.dispatchEvent(EventHandlerTracker.java:197)
at org.eclipse.equinox.internal.event.EventHandlerTracker.dispatchEvent(EventHandlerTracker.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)
katalon.versionNumber=7.2.6
katalon.buildNumber=1
Not a valid list position.
Could not find element with Id ‘katalon.composer.objectrepository.handledmenuitem.spyweb’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Warning: NLS unused message: Key in: com.kms.katalon.composer.project.constants.composerProjectMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS missing message: BTN_ADDTESTSUITE in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS unused message: PA_LBL_CREATED_DATE in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: PA_LBL_LAST_UPDATED in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.objectrepository.constant.composerObjectRepositoryMessages
Warning: NLS missing message: OFFLINE_ACTIVATION in: com.kms.katalon.constants.messages
Warning: NLS missing message: ENTERPRISE_TRIAL_LICENSE in: com.kms.katalon.constants.messages
Warning: NLS missing message: ActivationDialogV2_LBL_ENTERPRISE_LICENSE in: com.kms.katalon.constants.messages
!SESSION 2020-03-13 10:48:11.215 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_181
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86_64 -data @noDefault

!ENTRY org.eclipse.egit.ui 2 0 2020-03-13 10:48:28.495
!MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git
user global configuration and to define the default location to store repositories: ‘C:\Users\user’. If this is
not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and
EGit might behave differently since they see different configuration options.
This warning can be switched off on the Team > Git > Confirmations and Warnings preference page.
katalon.versionNumber=7.2.6
katalon.buildNumber=1
Not a valid list position.
Could not find element with Id ‘katalon.composer.objectrepository.handledmenuitem.spyweb’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Warning: NLS unused message: Key in: com.kms.katalon.composer.project.constants.composerProjectMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS missing message: BTN_ADDTESTSUITE in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS unused message: PA_LBL_CREATED_DATE in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: PA_LBL_LAST_UPDATED in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.objectrepository.constant.composerObjectRepositoryMessages
Warning: NLS missing message: OFFLINE_ACTIVATION in: com.kms.katalon.constants.messages
Warning: NLS missing message: ENTERPRISE_TRIAL_LICENSE in: com.kms.katalon.constants.messages
Warning: NLS missing message: ActivationDialogV2_LBL_ENTERPRISE_LICENSE in: com.kms.katalon.constants.messages
!SESSION 2020-03-13 11:47:02.886 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_181
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86_64 -data @noDefault

!ENTRY org.eclipse.egit.ui 2 0 2020-03-13 11:47:27.028
!MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git
user global configuration and to define the default location to store repositories: ‘C:\Users\user’. If this is
not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and
EGit might behave differently since they see different configuration options.
This warning can be switched off on the Team > Git > Confirmations and Warnings preference page.
All launchers terminated
Start clean up session
End clean up session
Start release license task
End release license task
katalon.versionNumber=7.2.6
katalon.buildNumber=1
Not a valid list position.
Could not find element with Id ‘katalon.composer.objectrepository.handledmenuitem.spyweb’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Warning: NLS unused message: Key in: com.kms.katalon.composer.project.constants.composerProjectMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS missing message: BTN_ADDTESTSUITE in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS unused message: PA_LBL_CREATED_DATE in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: PA_LBL_LAST_UPDATED in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.objectrepository.constant.composerObjectRepositoryMessages
Warning: NLS missing message: OFFLINE_ACTIVATION in: com.kms.katalon.constants.messages
Warning: NLS missing message: ENTERPRISE_TRIAL_LICENSE in: com.kms.katalon.constants.messages
Warning: NLS missing message: ActivationDialogV2_LBL_ENTERPRISE_LICENSE in: com.kms.katalon.constants.messages
!SESSION 2020-03-13 11:49:14.980 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_181
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86_64 -data @noDefault

!ENTRY org.eclipse.egit.ui 2 0 2020-03-13 11:49:23.385
!MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git
user global configuration and to define the default location to store repositories: ‘C:\Users\user’. If this is
not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and
EGit might behave differently since they see different configuration options.
This warning can be switched off on the Team > Git > Confirmations and Warnings preference page.
log4j:WARN No appenders could be found for logger (org.apache.http.client.protocol.RequestAddCookies).
log4j:WARN Please initialize the log4j system properly.
Expired License.
All launchers terminated
Start clean up session
End clean up session
Start release license task
End release license task

!ENTRY org.eclipse.equinox.event 4 0 2020-03-13 11:50:25.475
!MESSAGE Exception while dispatching event org.osgi.service.event.Event [topic=WORKSPACE/CREATED] {org.eclipse.e4.data=} to handler org.eclipse.e4.ui.services.internal.events.UIEventHandler@2088142
!STACK 0
java.lang.IllegalArgumentException: The service parameter is null
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistry.registerService(ServiceRegistry.java:186)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:464)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:482)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:999)
at com.kms.katalon.platform.internal.InternalPlatformPlugin$1.handleEvent(InternalPlatformPlugin.java:69)
at org.eclipse.e4.ui.services.internal.events.UIEventHandler.handleEvent(UIEventHandler.java:34)
at org.eclipse.equinox.internal.event.EventHandlerWrapper.handleEvent(EventHandlerWrapper.java:201)
at org.eclipse.equinox.internal.event.EventHandlerTracker.dispatchEvent(EventHandlerTracker.java:197)
at org.eclipse.equinox.internal.event.EventHandlerTracker.dispatchEvent(EventHandlerTracker.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)
katalon.versionNumber=7.2.6
katalon.buildNumber=1
Not a valid list position.
Could not find element with Id ‘katalon.composer.objectrepository.handledmenuitem.spyweb’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Warning: NLS unused message: Key in: com.kms.katalon.composer.project.constants.composerProjectMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS missing message: BTN_ADDTESTSUITE in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS unused message: PA_LBL_CREATED_DATE in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: PA_LBL_LAST_UPDATED in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.objectrepository.constant.composerObjectRepositoryMessages
Warning: NLS missing message: OFFLINE_ACTIVATION in: com.kms.katalon.constants.messages
Warning: NLS missing message: ENTERPRISE_TRIAL_LICENSE in: com.kms.katalon.constants.messages
Warning: NLS missing message: ActivationDialogV2_LBL_ENTERPRISE_LICENSE in: com.kms.katalon.constants.messages
!SESSION 2020-03-13 11:55:59.488 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_181
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86_64 -data @noDefault

!ENTRY org.eclipse.egit.ui 2 0 2020-03-13 11:56:08.350
!MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git
user global configuration and to define the default location to store repositories: ‘C:\Users\user’. If this is
not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and
EGit might behave differently since they see different configuration options.
This warning can be switched off on the Team > Git > Confirmations and Warnings preference page.
log4j:WARN No appenders could be found for logger (org.apache.http.client.protocol.RequestAddCookies).
log4j:WARN Please initialize the log4j system properly.
Expired License.
All launchers terminated
Start clean up session
End clean up session
Start release license task
End release license task

!ENTRY org.eclipse.equinox.event 4 0 2020-03-13 11:59:14.311
!MESSAGE Exception while dispatching event org.osgi.service.event.Event [topic=WORKSPACE/CREATED] {org.eclipse.e4.data=} to handler org.eclipse.e4.ui.services.internal.events.UIEventHandler@40c635d
!STACK 0
java.lang.IllegalArgumentException: The service parameter is null
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistry.registerService(ServiceRegistry.java:186)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:464)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:482)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:999)
at com.kms.katalon.platform.internal.InternalPlatformPlugin$1.handleEvent(InternalPlatformPlugin.java:69)
at org.eclipse.e4.ui.services.internal.events.UIEventHandler.handleEvent(UIEventHandler.java:34)
at org.eclipse.equinox.internal.event.EventHandlerWrapper.handleEvent(EventHandlerWrapper.java:201)
at org.eclipse.equinox.internal.event.EventHandlerTracker.dispatchEvent(EventHandlerTracker.java:197)
at org.eclipse.equinox.internal.event.EventHandlerTracker.dispatchEvent(EventHandlerTracker.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)
katalon.versionNumber=7.2.6
katalon.buildNumber=1
Not a valid list position.
Could not find element with Id ‘katalon.composer.objectrepository.handledmenuitem.spyweb’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Warning: NLS unused message: Key in: com.kms.katalon.composer.project.constants.composerProjectMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS missing message: BTN_ADDTESTSUITE in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS unused message: PA_LBL_CREATED_DATE in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: PA_LBL_LAST_UPDATED in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.objectrepository.constant.composerObjectRepositoryMessages
Warning: NLS missing message: OFFLINE_ACTIVATION in: com.kms.katalon.constants.messages
Warning: NLS missing message: ENTERPRISE_TRIAL_LICENSE in: com.kms.katalon.constants.messages
Warning: NLS missing message: ActivationDialogV2_LBL_ENTERPRISE_LICENSE in: com.kms.katalon.constants.messages
!SESSION 2020-03-13 12:02:37.703 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_181
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86_64 -data @noDefault

!ENTRY org.eclipse.egit.ui 2 0 2020-03-13 12:02:46.131
!MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git
user global configuration and to define the default location to store repositories: ‘C:\Users\user’. If this is
not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and
EGit might behave differently since they see different configuration options.
This warning can be switched off on the Team > Git > Confirmations and Warnings preference page.
log4j:WARN No appenders could be found for logger (org.apache.http.client.protocol.RequestAddCookies).
log4j:WARN Please initialize the log4j system properly.
Expired License.
Expired License.
All launchers terminated
Start clean up session
End clean up session
Start release license task
End release license task

!ENTRY org.eclipse.equinox.event 4 0 2020-03-13 14:01:02.819
!MESSAGE Exception while dispatching event org.osgi.service.event.Event [topic=WORKSPACE/CREATED] {org.eclipse.e4.data=} to handler org.eclipse.e4.ui.services.internal.events.UIEventHandler@7226af67
!STACK 0
java.lang.IllegalArgumentException: The service parameter is null
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistry.registerService(ServiceRegistry.java:186)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:464)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:482)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:999)
at com.kms.katalon.platform.internal.InternalPlatformPlugin$1.handleEvent(InternalPlatformPlugin.java:69)
at org.eclipse.e4.ui.services.internal.events.UIEventHandler.handleEvent(UIEventHandler.java:34)
at org.eclipse.equinox.internal.event.EventHandlerWrapper.handleEvent(EventHandlerWrapper.java:201)
at org.eclipse.equinox.internal.event.EventHandlerTracker.dispatchEvent(EventHandlerTracker.java:197)
at org.eclipse.equinox.internal.event.EventHandlerTracker.dispatchEvent(EventHandlerTracker.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)

@duyluong hi, i re download the katalon studio and try to activate my registered account. This is the log file created:

katalon.versionNumber=7.2.6
katalon.buildNumber=1
Could not find element with Id ‘com.kms.katalon.composer.webservice.handledmenuitem.webServiceRequest’
Not a valid list position.
Could not find element with Id ‘katalon.composer.objectrepository.handledmenuitem.spyweb’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Warning: NLS unused message: Key in: com.kms.katalon.composer.project.constants.composerProjectMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS missing message: BTN_ADDTESTSUITE in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS unused message: PA_LBL_CREATED_DATE in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: PA_LBL_LAST_UPDATED in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.objectrepository.constant.composerObjectRepositoryMessages
Warning: NLS missing message: OFFLINE_ACTIVATION in: com.kms.katalon.constants.messages
Warning: NLS missing message: ENTERPRISE_TRIAL_LICENSE in: com.kms.katalon.constants.messages
Warning: NLS missing message: ActivationDialogV2_LBL_ENTERPRISE_LICENSE in: com.kms.katalon.constants.messages
!SESSION 2020-03-13 16:06:44.659 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_181
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86_64 -data @noDefault

!ENTRY org.eclipse.egit.ui 2 0 2020-03-13 16:06:56.317
!MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git
user global configuration and to define the default location to store repositories: ‘C:\Users\user’. If this is
not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and
EGit might behave differently since they see different configuration options.
This warning can be switched off on the Team > Git > Confirmations and Warnings preference page.
log4j:WARN No appenders could be found for logger (org.apache.http.client.protocol.RequestAddCookies).
log4j:WARN Please initialize the log4j system properly.
Expired License.

@cruz0523
Did you see: " Getting Organization…" message?

Hello @duyluong, “Getting Organization…” message is not displayed.

@cruz0523

You can try login with your email and API key.

hi, @duyluong, i tried my email and api key but same result. see attached image.

@cruz0523

Please share us the error log again.

hi @duyluong, here is the log file.

katalon.versionNumber=7.2.6
katalon.buildNumber=1
Could not find element with Id ‘com.kms.katalon.composer.webservice.handledmenuitem.webServiceRequest’
Not a valid list position.
Could not find element with Id ‘katalon.composer.objectrepository.handledmenuitem.spyweb’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Warning: NLS unused message: Key in: com.kms.katalon.composer.project.constants.composerProjectMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS missing message: BTN_ADDTESTSUITE in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS unused message: PA_LBL_CREATED_DATE in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: PA_LBL_LAST_UPDATED in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.objectrepository.constant.composerObjectRepositoryMessages
Warning: NLS missing message: OFFLINE_ACTIVATION in: com.kms.katalon.constants.messages
Warning: NLS missing message: ENTERPRISE_TRIAL_LICENSE in: com.kms.katalon.constants.messages
Warning: NLS missing message: ActivationDialogV2_LBL_ENTERPRISE_LICENSE in: com.kms.katalon.constants.messages
!SESSION 2020-03-13 16:06:44.659 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_181
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86_64 -data @noDefault

!ENTRY org.eclipse.egit.ui 2 0 2020-03-13 16:06:56.317
!MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git
user global configuration and to define the default location to store repositories: ‘C:\Users\user’. If this is
not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and
EGit might behave differently since they see different configuration options.
This warning can be switched off on the Team > Git > Confirmations and Warnings preference page.
log4j:WARN No appenders could be found for logger (org.apache.http.client.protocol.RequestAddCookies).
log4j:WARN Please initialize the log4j system properly.
Expired License.
All launchers terminated
Start clean up session
End clean up session
Start release license task
End release license task

!ENTRY org.eclipse.equinox.event 4 0 2020-03-13 16:08:18.594
!MESSAGE Exception while dispatching event org.osgi.service.event.Event [topic=WORKSPACE/CREATED] {org.eclipse.e4.data=} to handler org.eclipse.e4.ui.services.internal.events.UIEventHandler@2bc75046
!STACK 0
java.lang.IllegalArgumentException: The service parameter is null
at org.eclipse.osgi.internal.serviceregistry.ServiceRegistry.registerService(ServiceRegistry.java:186)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:464)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:482)
at org.eclipse.osgi.internal.framework.BundleContextImpl.registerService(BundleContextImpl.java:999)
at com.kms.katalon.platform.internal.InternalPlatformPlugin$1.handleEvent(InternalPlatformPlugin.java:69)
at org.eclipse.e4.ui.services.internal.events.UIEventHandler.handleEvent(UIEventHandler.java:34)
at org.eclipse.equinox.internal.event.EventHandlerWrapper.handleEvent(EventHandlerWrapper.java:201)
at org.eclipse.equinox.internal.event.EventHandlerTracker.dispatchEvent(EventHandlerTracker.java:197)
at org.eclipse.equinox.internal.event.EventHandlerTracker.dispatchEvent(EventHandlerTracker.java:1)
at org.eclipse.osgi.framework.eventmgr.EventManager.dispatchEvent(EventManager.java:230)
at org.eclipse.osgi.framework.eventmgr.EventManager$EventThread.run(EventManager.java:340)
katalon.versionNumber=7.2.6
katalon.buildNumber=1
Not a valid list position.
Could not find element with Id ‘katalon.composer.objectrepository.handledmenuitem.spyweb’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Warning: NLS unused message: Key in: com.kms.katalon.composer.project.constants.composerProjectMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS missing message: BTN_ADDTESTSUITE in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS unused message: PA_LBL_CREATED_DATE in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: PA_LBL_LAST_UPDATED in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.objectrepository.constant.composerObjectRepositoryMessages
Warning: NLS missing message: OFFLINE_ACTIVATION in: com.kms.katalon.constants.messages
Warning: NLS missing message: ENTERPRISE_TRIAL_LICENSE in: com.kms.katalon.constants.messages
Warning: NLS missing message: ActivationDialogV2_LBL_ENTERPRISE_LICENSE in: com.kms.katalon.constants.messages
!SESSION 2020-03-13 18:01:24.224 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_181
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86_64 -data @noDefault

!ENTRY org.eclipse.egit.ui 2 0 2020-03-13 18:01:32.582
!MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git
user global configuration and to define the default location to store repositories: ‘C:\Users\user’. If this is
not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and
EGit might behave differently since they see different configuration options.
This warning can be switched off on the Team > Git > Confirmations and Warnings preference page.
log4j:WARN No appenders could be found for logger (org.apache.http.client.protocol.RequestAddCookies).
log4j:WARN Please initialize the log4j system properly.
Expired License.
Expired License.
Expired License.

Hi @cruz0523,

Please try with v7.2.1. You can download from here.

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