This is a companion discussion topic for the original entry at https://docs.katalon.com/katalon-studio/docs/troubleshoot-activation-problems.html
This is a companion discussion topic for the original entry at https://docs.katalon.com/katalon-studio/docs/troubleshoot-activation-problems.html
I have downloaded Katalon Studio Free edition. I have registered my account. We are not behind any proxy, all Katalon sites have been Whitelisted. When I try to sign in to Katalon Studio, I immediately get âEmail or password is invalid!â - it does this with good or bad passwords.
hello @Tim.Ramey you should check email or password on web Katalon. Maybe one of them is incorrect. Thanks,
I got the same error. I can login to the web but not in Katalon Studio.
If your on a corporate network you will need to make sure you enter your proxy settings into the Katalon âConfigure Authentication Proxyâ. Additionally if your company uses a secure gateway solution (e.g. Zscaler, Crowdstrike, Umbrella) , you will also need to have those configured to allow your connection to Katalon.
Even though my account is verified. I canât activate katalon studio. It shows âThis account is blocked please verify you email at https://katalon.comâŚâ.
Hi Guys, When running commands in the console, Iâm getting the " Invalid license. Could not get license from TestOps server. Error message:". I checked my katalon version which is 7.8.2 and my trial doesnât expire until Feb.5 2020. Can someone help explain whatâs going on?
Hi I receive similar problem but even if I press âverify nowâ I canât see email in my mailbox. I was thinking that itâs some trouble with my mailbox so I try to send a password reset email and it works. So right now I canât use Katalon because my account has been blocked.
I figured out my problem. I have the free version which doesnât support CLI commands
I click the âVerify Nowâ button in my account profile, but nothing happened, even I use the safari and chrome.
I am getting the same error. Iâve created an account online and I downloaded the tool. But, when I executed it, it asks me to activate the tool I get this message: âCannot connect to Katalon TestOps server. Please check your Internet connection and try again.â. I am using a virtual machine and it doesnât use proxy. Dunno what to do next, I am stuck.
Iâm having problems activating Katalon Studio. Getting the Cannot connect to Katalon TestOps server. Please check your Internet connection and try again. Iâm at home on my local network and have disabled our Norton Firewall, but still get the same issue. Anything else I should be checked? Iâm on a Windows 7 pc.
If I navigate to the path in the activation window; https://analytics.katalon.com, I can login successfully, but I still canât get Katalon studio activated. Iâve tried on my personal Windows 7 and on a VDI session at work. I am trying to evaluate the product for my company so would really appreciate assistance in getting the product up and running.
Please enter the Server URL https://testops.katalon.io for activating Katalon Studio. Weâre sorry for this inconvenience.
Jass
The same concern I encountered. After I click the activate button, even though my credentials are correct. nothing happend. Hereâs my Katalon Studio Activation details
Server URL: https://analytics.katalon.com/
Email : My Email
Password : My Password
configured authentication proxy to no proxy this issue got resolved
I get the same issue
I get the same issue with https://analytics.katalon.com/ and https://testops.katalon.io
When I am trying to login to Katalon Studio it is saying account is blocked but I am able to login to Katalon web. I have reset the password still facing same issue.
After activating the account my issue is resolved