Katalon Studio Activation issue with the machine

Hello Team,
I have downloaded Katalon Studio, when running it for the first time during activation i am getting error as “Please make sure your credentials are valid.” My credentials are correct as i am able to login to the Katalon portal with the same credentials. In the log files I am able to see the error message as “Mon Nov 29 15:53:37 IST 2021
Cannot send request, retry to send.”.
Where i used the same credentials in a personal machine and i am able to activate. Refer log file details below, help me to resolve this issue on priority.

Activating credentials…

Mon Nov 29 15:53:25 IST 2021
com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception: java.net.UnknownHostException: analytics.katalon.com
at com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception.wrap(AnalyticsApiExeception.java:23)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.requestToken(AnalyticsApiProvider.java:156)
at com.kms.katalon.integration.analytics.providers.TestOpsFeatureActivatorImpl.connect(TestOpsFeatureActivatorImpl.java:44)
at com.kms.katalon.application.utils.ActivationInfoCollector.getLicenseFromTestOps(ActivationInfoCollector.java:526)
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:408)
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:378)
at com.kms.katalon.activation.dialog.ActivationDialogV2$9.lambda$0(ActivationDialogV2.java:273)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.net.UnknownHostException: analytics.katalon.com
at java.net.InetAddress.getAllByName0(InetAddress.java:1281)
at java.net.InetAddress.getAllByName(InetAddress.java:1193)
at java.net.InetAddress.getAllByName(InetAddress.java:1127)
at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:111)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:650)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:683)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.requestToken(AnalyticsApiProvider.java:154)
… 10 more

Mon Nov 29 15:53:25 IST 2021
Activation collection is failed
com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception: java.net.UnknownHostException: analytics.katalon.com
at com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception.wrap(AnalyticsApiExeception.java:23)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.requestToken(AnalyticsApiProvider.java:156)
at com.kms.katalon.integration.analytics.providers.TestOpsFeatureActivatorImpl.connect(TestOpsFeatureActivatorImpl.java:44)
at com.kms.katalon.application.utils.ActivationInfoCollector.getLicenseFromTestOps(ActivationInfoCollector.java:526)
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:408)
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:378)
at com.kms.katalon.activation.dialog.ActivationDialogV2$9.lambda$0(ActivationDialogV2.java:273)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.net.UnknownHostException: analytics.katalon.com
at java.net.InetAddress.getAllByName0(InetAddress.java:1281)
at java.net.InetAddress.getAllByName(InetAddress.java:1193)
at java.net.InetAddress.getAllByName(InetAddress.java:1127)
at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:111)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:55)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:650)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:683)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.requestToken(AnalyticsApiProvider.java:154)
… 10 more

Failed to activate user credentials. Error message: Please make sure your credentials are valid.

Mon Nov 29 15:53:37 IST 2021
java.net.UnknownHostException: update.katalon.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:607)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:284)
at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
at sun.net.www.protocol.https.HttpsClient.(HttpsClient.java:264)
at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1205)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1056)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1340)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1315)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:264)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.sendAndReceiveData(ServerAPICommunicationUtil.java:235)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.invoke(ServerAPICommunicationUtil.java:127)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.post(ServerAPICommunicationUtil.java:51)
at com.kms.katalon.application.utils.ActivationInfoCollector.lambda$0(ActivationInfoCollector.java:386)
at java.lang.Thread.run(Thread.java:748)

Mon Nov 29 15:53:37 IST 2021
Cannot send request, retry to send.

Mon Nov 29 15:55:22 IST 2021
java.net.UnknownHostException: update.katalon.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:607)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:284)
at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
at sun.net.www.protocol.https.HttpsClient.(HttpsClient.java:264)
at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1205)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1056)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1340)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1315)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:264)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.sendAndReceiveData(ServerAPICommunicationUtil.java:235)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.invoke(ServerAPICommunicationUtil.java:127)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.post(ServerAPICommunicationUtil.java:56)
at com.kms.katalon.tracking.service.TrackingApiService.post(TrackingApiService.java:24)
at com.kms.katalon.tracking.service.TrackingService.sendEventPayload(TrackingService.java:55)
at com.kms.katalon.tracking.service.TrackingService.lambda$0(TrackingService.java:39)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

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