Unable to activate free version

Hi,
I would like to evaluate Katalon Studio tools but I’m not able to online activate free version with my user credentials. I always get ‘Unauthorized’ response when trying it.
Right now I’m not interested on purchasing a license until I fully evaluate the tool and see if it’s worthy for our purposes.
Is that possible? Should I request a license somehow? I don’t see any option from the website for this.
Thanks and kindest regards

Hi @ivan.garcia-garcia

Are you behind any proxy, and if yes have you configured the proxy option in the Activation Dialog ?

Yes, I already configured the proxy but I always get ‘Unauthorized’ when clicking on Activate button.

Hi @ivan.garcia-garcia

Please provide me with a screenshot of your proxy configuration.

Capture

Hi @ivan.garcia-garcia

Please provide the log file under Help > Error Log when you fail to activate.

I cannot provide you such because I cannot even enter the Studio but I can provide you error messages from the workspace log:
Wed Jan 08 14:14:54 CET 2020
com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception: {“timestamp”:“2020-01-08T13:14:54.749+0000”,“status”:401,“error”:“Unauthorized”,“message”:“Unauthorized”,“path”:"/oauth/token"}
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:523)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:533)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.requestToken(AnalyticsApiProvider.java:126)
at com.kms.katalon.integration.analytics.providers.TestOpsFeatureActivatorImpl.connect(TestOpsFeatureActivatorImpl.java:41)
at com.kms.katalon.application.utils.ActivationInfoCollector.getLicenseFromTestOps(ActivationInfoCollector.java:448)
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:349)
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:330)
at com.kms.katalon.activation.dialog.ActivationDialogV2$8.lambda$2(ActivationDialogV2.java:195)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4211)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3827)
at org.eclipse.jface.window.Window.runEventLoop(Window.java:818)
at org.eclipse.jface.window.Window.open(Window.java:794)
at com.kms.katalon.util.ComposerActivationInfoCollector.checkActivationDialog(ComposerActivationInfoCollector.java:87)
at com.kms.katalon.util.ComposerActivationInfoCollector.checkActivation(ComposerActivationInfoCollector.java:68)
at com.kms.katalon.core.application.ApplicationStaupHandler.checkActivation(ApplicationStaupHandler.java:37)
at com.kms.katalon.core.application.LifeCycleManager$2.handleEvent(LifeCycleManager.java:214)
at org.eclipse.e4.ui.services.internal.events.UIEventHandler$1.run(UIEventHandler.java:40)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4211)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3827)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1121)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1022)
at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:150)
at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:693)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148)
at com.kms.katalon.core.application.Application.internalRunGUI(Application.java:173)
at com.kms.katalon.core.application.Application.runGUI(Application.java:163)
at com.kms.katalon.core.application.Application.start(Application.java:82)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610)
at org.eclipse.equinox.launcher.Main.run(Main.java:1519)

Wed Jan 08 14:14:54 CET 2020
Activation collection is failed
com.kms.katalon.integration.analytics.exceptions.AnalyticsApiExeception: {“timestamp”:“2020-01-08T13:14:54.749+0000”,“status”:401,“error”:“Unauthorized”,“message”:“Unauthorized”,“path”:"/oauth/token"}
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:523)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.executeRequest(AnalyticsApiProvider.java:533)
at com.kms.katalon.integration.analytics.providers.AnalyticsApiProvider.requestToken(AnalyticsApiProvider.java:126)
at com.kms.katalon.integration.analytics.providers.TestOpsFeatureActivatorImpl.connect(TestOpsFeatureActivatorImpl.java:41)
at com.kms.katalon.application.utils.ActivationInfoCollector.getLicenseFromTestOps(ActivationInfoCollector.java:448)
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:349)
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:330)
at com.kms.katalon.activation.dialog.ActivationDialogV2$8.lambda$2(ActivationDialogV2.java:195)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4211)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3827)
at org.eclipse.jface.window.Window.runEventLoop(Window.java:818)
at org.eclipse.jface.window.Window.open(Window.java:794)
at com.kms.katalon.util.ComposerActivationInfoCollector.checkActivationDialog(ComposerActivationInfoCollector.java:87)
at com.kms.katalon.util.ComposerActivationInfoCollector.checkActivation(ComposerActivationInfoCollector.java:68)
at com.kms.katalon.core.application.ApplicationStaupHandler.checkActivation(ApplicationStaupHandler.java:37)
at com.kms.katalon.core.application.LifeCycleManager$2.handleEvent(LifeCycleManager.java:214)
at org.eclipse.e4.ui.services.internal.events.UIEventHandler$1.run(UIEventHandler.java:40)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4211)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3827)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1121)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1022)
at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:150)
at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:693)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148)
at com.kms.katalon.core.application.Application.internalRunGUI(Application.java:173)
at com.kms.katalon.core.application.Application.runGUI(Application.java:163)
at com.kms.katalon.core.application.Application.start(Application.java:82)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610)
at org.eclipse.equinox.launcher.Main.run(Main.java:1519)

Wed Jan 08 14:14:54 CET 2020
java.net.UnknownHostException: update.katalon.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)
at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
at sun.net.www.protocol.https.HttpsClient.(HttpsClient.java:264)
at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1199)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1050)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1334)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1309)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:259)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.sendAndReceiveData(ServerAPICommunicationUtil.java:231)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.invoke(ServerAPICommunicationUtil.java:123)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.post(ServerAPICommunicationUtil.java:47)
at com.kms.katalon.application.utils.ActivationInfoCollector.lambda$0(ActivationInfoCollector.java:337)
at java.lang.Thread.run(Thread.java:748)

Wed Jan 08 14:14:54 CET 2020
Cannot send request, retry to send.