Cannot login to Katalon Studio (Proxy?)

Hello,

I’ve recently downloaded Katalon with 30 days trial and i’m trying to log into it.
I’m behind a Proxy and i’ve configured it in “Proxy Setting”.

When i’m trying to logging it says “Log in…” and then this message disappear and nothing else does happen.
If i’m trying with a wrong password it does say “Invalid credentials”…
I’m on a WS2019, logs here :

Thu Dec 19 02:19:35 PST 2019
java.net.UnknownHostException: update.katalon.com
	at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
	at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
	at java.net.Socket.connect(Socket.java:589)
	at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)
	at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)
	at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
	at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)
	at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
	at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1199)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1050)
	at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
	at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1334)
	at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1309)
	at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:259)
	at com.kms.katalon.application.utils.ServerAPICommunicationUtil.sendAndReceiveData(ServerAPICommunicationUtil.java:231)
	at com.kms.katalon.application.utils.ServerAPICommunicationUtil.invoke(ServerAPICommunicationUtil.java:123)
	at com.kms.katalon.application.utils.ServerAPICommunicationUtil.post(ServerAPICommunicationUtil.java:47)
	at com.kms.katalon.application.utils.ActivationInfoCollector.lambda$0(ActivationInfoCollector.java:337)
	at java.lang.Thread.run(Thread.java:748)



Thu Dec 19 02:19:35 PST 2019
Cannot send request, retry to send.

Expired License.

Thu Dec 19 02:19:39 PST 2019
java.net.UnknownHostException: update.katalon.com
	at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
	at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
	at java.net.Socket.connect(Socket.java:589)
	at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)
	at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)
	at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
	at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)
	at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
	at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1199)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1050)
	at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
	at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1334)
	at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1309)
	at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:259)
	at com.kms.katalon.application.utils.ServerAPICommunicationUtil.sendAndReceiveData(ServerAPICommunicationUtil.java:231)
	at com.kms.katalon.application.utils.ServerAPICommunicationUtil.invoke(ServerAPICommunicationUtil.java:123)
	at com.kms.katalon.application.utils.ServerAPICommunicationUtil.post(ServerAPICommunicationUtil.java:47)
	at com.kms.katalon.application.utils.ActivationInfoCollector.lambda$0(ActivationInfoCollector.java:337)
	at java.lang.Thread.run(Thread.java:748)



Thu Dec 19 02:19:39 PST 2019
Cannot send request, retry to send.

Expired License.

Thu Dec 19 02:19:43 PST 2019
java.net.UnknownHostException: update.katalon.com
	at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
	at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
	at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
	at java.net.Socket.connect(Socket.java:589)
	at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)
	at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)
	at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
	at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
	at sun.net.www.protocol.https.HttpsClient.<init>(HttpsClient.java:264)
	at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
	at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1199)
	at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1050)
	at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
	at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1334)
	at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1309)
	at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:259)
	at com.kms.katalon.application.utils.ServerAPICommunicationUtil.sendAndReceiveData(ServerAPICommunicationUtil.java:231)
	at com.kms.katalon.application.utils.ServerAPICommunicationUtil.invoke(ServerAPICommunicationUtil.java:123)
	at com.kms.katalon.application.utils.ServerAPICommunicationUtil.post(ServerAPICommunicationUtil.java:47)
	at com.kms.katalon.application.utils.ActivationInfoCollector.lambda$0(ActivationInfoCollector.java:337)
	at java.lang.Thread.run(Thread.java:748)



Thu Dec 19 02:19:43 PST 2019
Cannot send request, retry to send. .

What am I missing ? It also says License Expired but I just created my account, and I can connect on another computer (without proxy this time)
Thanks for help

Hi @d7556096,
Can you share a screenshot of the activation dialog when the issue occur? What did you set in your proxy setting?

This message is not significant at all. You can safely ignore this. What else message do you see?

Hello, sorry for the late.
This a clean log after one try to connect :

katalon.versionNumber=7.1.2
katalon.buildNumber=1
Not a valid list position.
Could not find element with Id ‘katalon.composer.objectrepository.handledmenuitem.spyweb’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Warning: NLS unused message: Key in: com.kms.katalon.composer.project.constants.composerProjectMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS missing message: BTN_ADDTESTSUITE in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS unused message: PA_LBL_CREATED_DATE in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: PA_LBL_LAST_UPDATED in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.objectrepository.constant.composerObjectRepositoryMessages
!SESSION 2020-01-06 08:26:40.457 -----------------------------------------------
eclipse.buildId=unknown
java.version=1.8.0_181
java.vendor=Oracle Corporation
BootLoader constants: OS=win32, ARCH=x86_64, WS=win32, NL=en_US
Command-line arguments: -os win32 -ws win32 -arch x86_64 -data @noDefault

!ENTRY org.eclipse.jface 2 0 2020-01-06 08:27:27.895
!MESSAGE Keybinding conflicts occurred. They may interfere with normal accelerator operation.
!SUBENTRY 1 org.eclipse.jface 2 0 2020-01-06 08:27:27.895
!MESSAGE A conflict occurred for CTRL+H:
Binding(CTRL+H,
ParameterizedCommand(Command(org.eclipse.search.ui.openSearchDialog,Open Search Dialog,
Open the Search dialog,
Category(org.eclipse.search.ui.category.search,Search,Search command category,true),
org.eclipse.ui.internal.WorkbenchHandlerServiceHandler@6ac2c5a1,
,true),null),
org.eclipse.ui.defaultAcceleratorConfiguration,
org.eclipse.ui.contexts.window,system)
Binding(CTRL+H,
ParameterizedCommand(Command(com.kms.katalon.command.search,searchCommand,
,
Category(org.eclipse.e4.ui.model.application.MApplication,Application Category,null,true),
org.eclipse.ui.internal.WorkbenchHandlerServiceHandler@364c93e6,
,true),null),
org.eclipse.ui.defaultAcceleratorConfiguration,
org.eclipse.ui.contexts.dialogAndWindow ,user)
Binding(CTRL+H,
ParameterizedCommand(Command(com.kms.katalon.command.search,searchCommand,
,
Category(org.eclipse.e4.ui.model.application.MApplication,Application Category,null,true),
org.eclipse.ui.internal.WorkbenchHandlerServiceHandler@364c93e6,
,true),null),
org.eclipse.ui.defaultAcceleratorConfiguration,
org.eclipse.ui.contexts.dialogAndWindow ,user)
!SUBENTRY 1 org.eclipse.jface 2 0 2020-01-06 08:27:27.895
!MESSAGE A conflict occurred for ALT+CTRL+C:
Binding(ALT+CTRL+C,
ParameterizedCommand(Command(com.kms.katalon.command.commandpalette,Command Palette,
,
Category(org.eclipse.e4.ui.model.application.MApplication,Application Category,null,true),
org.eclipse.ui.internal.WorkbenchHandlerServiceHandler@66589252,
,true),null),
org.eclipse.ui.defaultAcceleratorConfiguration,
org.eclipse.ui.contexts.dialogAndWindow ,user)
Binding(ALT+CTRL+C,
ParameterizedCommand(Command(com.kms.katalon.command.commandpalette,Command Palette,
,
Category(org.eclipse.e4.ui.model.application.MApplication,Application Category,null,true),
org.eclipse.ui.internal.WorkbenchHandlerServiceHandler@66589252,
,true),null),
org.eclipse.ui.defaultAcceleratorConfiguration,
org.eclipse.ui.contexts.dialogAndWindow ,user)
Warning: NLS missing message: OFFLINE_ACTIVATION in: com.kms.katalon.constants.messages
Warning: NLS missing message: ENTERPRISE_TRIAL_LICENSE in: com.kms.katalon.constants.messages
Warning: NLS missing message: ActivationDialogV2_LBL_ENTERPRISE_LICENSE in: com.kms.katalon.constants.messages

!ENTRY org.eclipse.egit.ui 2 0 2020-01-06 08:27:35.140
!MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git
user global configuration and to define the default location to store repositories: ‘C:\Users\Administrator’. If this is
not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and
EGit might behave differently since they see different configuration options.
This warning can be switched off on the Team > Git > Confirmations and Warnings preference page.

Mon Jan 06 08:27:39 PST 2020
java.net.UnknownHostException: update.katalon.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)
at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
at sun.net.www.protocol.https.HttpsClient.(HttpsClient.java:264)
at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1199)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1050)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1334)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1309)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:259)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.sendAndReceiveData(ServerAPICommunicationUtil.java:231)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.invoke(ServerAPICommunicationUtil.java:123)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.post(ServerAPICommunicationUtil.java:52)
at com.kms.katalon.tracking.service.TrackingApiService.post(TrackingApiService.java:24)
at com.kms.katalon.tracking.service.TrackingService.sendEventPayload(TrackingService.java:52)
at com.kms.katalon.tracking.service.TrackingService.lambda$0(TrackingService.java:36)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

log4j:WARN No appenders could be found for logger (org.apache.http.client.protocol.RequestAddCookies).
log4j:WARN Please initialize the log4j system properly.
Expired License.

Mon Jan 06 08:28:00 PST 2020
java.net.UnknownHostException: update.katalon.com
at java.net.AbstractPlainSocketImpl.connect(AbstractPlainSocketImpl.java:184)
at java.net.PlainSocketImpl.connect(PlainSocketImpl.java:172)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:392)
at java.net.Socket.connect(Socket.java:589)
at sun.security.ssl.SSLSocketImpl.connect(SSLSocketImpl.java:673)
at sun.security.ssl.BaseSSLSocketImpl.connect(BaseSSLSocketImpl.java:173)
at sun.net.NetworkClient.doConnect(NetworkClient.java:180)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:463)
at sun.net.www.http.HttpClient.openServer(HttpClient.java:558)
at sun.net.www.protocol.https.HttpsClient.(HttpsClient.java:264)
at sun.net.www.protocol.https.HttpsClient.New(HttpsClient.java:367)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.getNewHttpClient(AbstractDelegateHttpsURLConnection.java:191)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect0(HttpURLConnection.java:1199)
at sun.net.www.protocol.http.HttpURLConnection.plainConnect(HttpURLConnection.java:1050)
at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:177)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream0(HttpURLConnection.java:1334)
at sun.net.www.protocol.http.HttpURLConnection.getOutputStream(HttpURLConnection.java:1309)
at sun.net.www.protocol.https.HttpsURLConnectionImpl.getOutputStream(HttpsURLConnectionImpl.java:259)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.sendAndReceiveData(ServerAPICommunicationUtil.java:231)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.invoke(ServerAPICommunicationUtil.java:123)
at com.kms.katalon.application.utils.ServerAPICommunicationUtil.post(ServerAPICommunicationUtil.java:47)
at com.kms.katalon.application.utils.ActivationInfoCollector.lambda$0(ActivationInfoCollector.java:337)
at java.lang.Thread.run(Thread.java:748)

Mon Jan 06 08:28:00 PST 2020
Cannot send request, retry to send.

Hello,
This is the proxy setting (no authentification needed)

image

During the connection :
image

When try to Activate : (with the Log in…)
image

And then nothing, 2 seconds later the “Log in…” message disapear and I have again this :
image

I don’t really understand what going on, but for sure it’s the proxy/firewall ? (unfortunatly, I won’t be able to modify any configuration)

Thank you for help !

I found no significant messages in the log you attached. I don’t think you have any problem of proxy/firewall.

The Email address needs to be questioned. You must have signed up into Katalon in the “Sign up” page:


You must have typed an Email address there.

And in the Katalon Studio Activation dialog, you are supposed to type the same Email address you gave in the “Signed up” page. Are you sure you did so? It seems you typed, in the Activation dialog, another Email address which is not yet acknowledged to Katalon.com.

Hello, as I said, I can log on another computer (personnal one this time) with my katalon account :
Sans%20titre

But still, I can’t log when I’m behind the entreprise proxy…