Installed plugin but reload plugins doesn't work


#1

I’m using KS version 6.1.5. I have installed the Basic Report plugin. Within KS, under the “Plugin Store” dropdown at the top right of the UI, the options “Reload Plugins”, “Manage Plugins” and “Manage API keys” result in “Problem Occurred” messages (like the screenshot below).

image


#2

@devalex88 please have a look. Thanks


#3

Thankyou for the quick moderation of my first post!


#4

Please try reactivate your Katalon Studio.


#5

Unfortunately this hasn’t fixed the problem. I deleted the application.properties file, relaunched KS, reactivated KS, but “reload plugins” and “manage plugins” still shows the “problem occurred” message (see screenshot below from “manage plugins”.

image

I see there’s a “Plugin” menu item with an option to “Install Plugin”. Can I download the jar file (from github?) to my local PC and install the plugin I need (Basic Reports) that way?


#6

Hi @michaelsutherland
Please send the error log. You can find it under Help > Error Log


#7

Worked! I was able to solve the issue following this recommendation


#8

This resolved my issue of not reloading plugin


#9

I am also facing the same issue. Using Katalon 6.2.1, unable to reload plugins and manage Plugins screen.

Though I have tried mentioned solution:

Just delete application.properties file placed under /users/<local_user>/.katalon folder, then re-launch KS tool. At this time, KS activation pop up will show up so that you can input another account to activate the tool.
Below is the Error log:
Error reloading plugins
com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: username: xxxxxxxxxxxxxxx, endpoint: https://store.katalon.com/api/products/ks?appVersion=6.2.1
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:184)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80)
at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71)
… 2 more


#10

Hi @vidushi.mittal,
Please try the latest version of Katalon and get more detailed log to help us investigate the issue better.
Regards


#11

Hi

I have updated the Katalon to 6.3.3, but issue still persists

Please find below the logs:
Error reloading plugins
com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: credential: ************, endpoint: https://store.katalon.com/api/products/ks?appVersion=6.3.3
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:189)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:61)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80)
at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:201)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:74)
… 2 more
Caused by: org.apache.http.conn.HttpHostConnectException: Connect to store.katalon.com:443 [store.katalon.com/54.86.12.89, store.katalon.com/34.235.178.7] failed: Connection timed out: connect
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:151)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:259)
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59)
… 4 more
Caused by: java.net.ConnectException: Connection timed out: connect
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:337)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134)
… 15 more


#12

Hi @vidushi.mittal,
Are you behind a proxy?


#13

Hi @huynguyen

Yes, my company has a proxy. After adding proxy in Katalon preferences, Reload plugins is working but my test cases are not running, website launches and error is displayed: “The requested URL could not be retrieved”

After setting No Proxy in preferences, test cases are running perfectly, but Reload plugins is not working. Kindly suggest.


#14

The issue still happens even the settings are in No Proxy

Error reloading plugins
com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: credential: ************, endpoint: https://store.katalon.com/api/products/ks?appVersion=6.3.3
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:189)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:61)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80)
at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:201)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:74)
… 2 more
Caused by: com.kms.katalon.plugin.models.KStoreClientException: Invalid Request. Status Code: 401. Message: Unauthorized
at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:263)
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59)
… 4 more

Can anyone help?


#15

Hi @c.ramachandran,
Have you changed your password recently?


#16

Hi @huynguyen ,
yes, i changed my password recently


#17

Hi @c.ramachandran,
Please delete the application.properties file in <user_home>/.katalon folder, then reactivate Katalon and try reloading again