Reload plugins is not working in katalon V6.2.0

arundaniel1020 · June 26, 2019, 6:27am

I installed katalon V6.2.0 on 6/25/2019 and installed few plugins, but Today(6/26) when I checked the same, I was not able to access those plugins and I was getting these errors "Error reloading plugins
com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins "

huynguyen · June 26, 2019, 4:19pm

Can you share the error log? You can find it under Help > Error Log

MOHAMED.ISMAIL · June 26, 2019, 6:10pm

Hi Huynguyen,

Issue exist for all with the latest version:
Error reloading plugins
com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: username: mohamed.ismail@biworldwide.com, endpoint: https://store.katalon.com/api/products/ks?appVersion=6.2.0
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:184)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80)
at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71)
… 2 more

arundaniel1020 · June 27, 2019, 11:29am

Hi Huynguyen,

I got Same error message as received by Mohamed.Ismail.
Please kindly resolve this issue

arundaniel1020 · June 27, 2019, 11:30am

Error message in my latest katalon studio V6.2.1:

Error reloading plugins
com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: username: arundaniel1020@gmail.com, endpoint: https://store.katalon.com/api/products/ks?appVersion=6.2.1
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:184)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80)
at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71)
… 2 more

Error Log:

Warning: NLS unused message: MENU_CONTEXT_WEBSERVICE_REQ_POSTMAN in: com.kms.katalon.composer.webservice.constants.composerWebserviceMessages

!ENTRY org.eclipse.e4.ui.workbench 1 0 2019-06-27 16:52:06.102
!MESSAGE Credentials found. Reloading plugins.

!ENTRY org.eclipse.core.net 4 0 2019-06-27 16:52:06.128
!MESSAGE Unable to locate secure storage module (org.eclipse.equinox.security.windowspasswordprovider).
!STACK 0
org.eclipse.equinox.security.storage.StorageException: Unable to locate secure storage module (org.eclipse.equinox.security.windowspasswordprovider).
at org.eclipse.equinox.internal.security.storage.PasswordProviderSelector.findStorageModule(PasswordProviderSelector.java:190)
at org.eclipse.equinox.internal.security.storage.SecurePreferencesRoot.getModulePassword(SecurePreferencesRoot.java:231)
at org.eclipse.equinox.internal.security.storage.SecurePreferencesRoot.getPassword(SecurePreferencesRoot.java:224)
at org.eclipse.equinox.internal.security.storage.SecurePreferences.get(SecurePreferences.java:262)
at org.eclipse.equinox.internal.security.storage.SecurePreferencesWrapper.get(SecurePreferencesWrapper.java:106)
at org.eclipse.core.internal.net.ProxyType.loadProxyAuth(ProxyType.java:537)
at org.eclipse.core.internal.net.ProxyType.createProxyData(ProxyType.java:138)
at org.eclipse.core.internal.net.ProxyType.getProxyData(ProxyType.java:127)
at org.eclipse.core.internal.net.ProxyManager.getProxyData(ProxyManager.java:169)
at org.eclipse.core.internal.net.ProxyManager.getProxyDataForHost(ProxyManager.java:309)
at org.eclipse.core.internal.net.ProxyManager.getProxyDataForHost(ProxyManager.java:364)
at org.eclipse.core.internal.net.ProxyManager.select(ProxyManager.java:441)
at org.eclipse.egit.core.EclipseProxySelector.select(EclipseProxySelector.java:48)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:384)
at java.net.Socket.connect(Socket.java:589)
at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:74)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:388)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:259)
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59)
at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)

!ENTRY org.eclipse.core.net 4 0 2019-06-27 16:52:06.137
!MESSAGE Unable to locate secure storage module (org.eclipse.equinox.security.windowspasswordprovider).
!STACK 0
org.eclipse.equinox.security.storage.StorageException: Unable to locate secure storage module (org.eclipse.equinox.security.windowspasswordprovider).
at org.eclipse.equinox.internal.security.storage.PasswordProviderSelector.findStorageModule(PasswordProviderSelector.java:190)
at org.eclipse.equinox.internal.security.storage.SecurePreferencesRoot.getModulePassword(SecurePreferencesRoot.java:231)
at org.eclipse.equinox.internal.security.storage.SecurePreferencesRoot.getPassword(SecurePreferencesRoot.java:224)
at org.eclipse.equinox.internal.security.storage.SecurePreferences.get(SecurePreferences.java:262)
at org.eclipse.equinox.internal.security.storage.SecurePreferencesWrapper.get(SecurePreferencesWrapper.java:106)
at org.eclipse.core.internal.net.ProxyType.loadProxyAuth(ProxyType.java:537)
at org.eclipse.core.internal.net.ProxyType.createProxyData(ProxyType.java:138)
at org.eclipse.core.internal.net.ProxyType.getProxyData(ProxyType.java:127)
at org.eclipse.core.internal.net.ProxyManager.getProxyData(ProxyManager.java:169)
at org.eclipse.core.internal.net.ProxyManager.getProxyDataForHost(ProxyManager.java:309)
at org.eclipse.core.internal.net.ProxyManager.getProxyDataForHost(ProxyManager.java:364)
at org.eclipse.core.internal.net.ProxyManager.select(ProxyManager.java:441)
at org.eclipse.egit.core.EclipseProxySelector.select(EclipseProxySelector.java:48)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:384)
at java.net.Socket.connect(Socket.java:589)
at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:74)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:388)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:259)
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59)
at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)

!ENTRY org.eclipse.core.net 4 0 2019-06-27 16:52:06.139
!MESSAGE Unable to locate secure storage module (org.eclipse.equinox.security.windowspasswordprovider).
!STACK 0
org.eclipse.equinox.security.storage.StorageException: Unable to locate secure storage module (org.eclipse.equinox.security.windowspasswordprovider).
at org.eclipse.equinox.internal.security.storage.PasswordProviderSelector.findStorageModule(PasswordProviderSelector.java:190)
at org.eclipse.equinox.internal.security.storage.SecurePreferencesRoot.getModulePassword(SecurePreferencesRoot.java:231)
at org.eclipse.equinox.internal.security.storage.SecurePreferencesRoot.getPassword(SecurePreferencesRoot.java:224)
at org.eclipse.equinox.internal.security.storage.SecurePreferences.get(SecurePreferences.java:262)
at org.eclipse.equinox.internal.security.storage.SecurePreferencesWrapper.get(SecurePreferencesWrapper.java:106)
at org.eclipse.core.internal.net.ProxyType.loadProxyAuth(ProxyType.java:537)
at org.eclipse.core.internal.net.ProxyType.createProxyData(ProxyType.java:138)
at org.eclipse.core.internal.net.ProxyType.getProxyData(ProxyType.java:127)
at org.eclipse.core.internal.net.ProxyManager.getProxyData(ProxyManager.java:169)
at org.eclipse.core.internal.net.ProxyManager.getProxyDataForHost(ProxyManager.java:309)
at org.eclipse.core.internal.net.ProxyManager.getProxyDataForHost(ProxyManager.java:364)
at org.eclipse.core.internal.net.ProxyManager.select(ProxyManager.java:441)
at org.eclipse.egit.core.EclipseProxySelector.select(EclipseProxySelector.java:48)
at java.net.SocksSocketImpl.connect(SocksSocketImpl.java:384)
at java.net.Socket.connect(Socket.java:589)
at org.apache.http.conn.socket.PlainConnectionSocketFactory.connectSocket(PlainConnectionSocketFactory.java:74)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:388)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:259)
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59)
at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)

!ENTRY org.eclipse.e4.ui.workbench 4 0 2019-06-27 16:52:07.759
!MESSAGE
!STACK 0
com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: username: arundaniel1020@gmail.com, endpoint: https://store.katalon.com/api/products/ks?appVersion=6.2.1
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:184)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80)
at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71)
… 2 more

!ENTRY org.eclipse.e4.ui.workbench 4 0 2019-06-27 16:52:07.762
!MESSAGE Failed to reload plugins.

!ENTRY com.kms.katalon 4 0 2019-06-27 16:52:07.765
!MESSAGE Error reloading plugins
!STACK 0
java.lang.Exception: com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: username: arundaniel1020@gmail.com, endpoint: https://store.katalon.com/api/products/ks?appVersion=6.2.1
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:184)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80)
at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:196)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:71)
… 2 more

at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:76)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)

huynguyen · June 27, 2019, 4:12pm

Hi @arundaniel1020,
Are you behind a proxy?

arundaniel1020 · June 27, 2019, 5:28pm

Yes I am behind proxy

huynguyen · June 29, 2019, 4:17pm

@arundaniel1020, Do you configure proxy in Preferences > Proxy?

arundaniel1020 · July 1, 2019, 11:21am

@huynguyen, I did setup all the proxy settings and I was able to access the plugins till last tuesday(6/25).

huynguyen · July 1, 2019, 3:55pm

Hi @arundaniel1020,
Can you detail what you have set in proxy settings?

arundaniel1020 · July 2, 2019, 5:02am

These are my proxy settings,
Proxy option : Manual proxy configuration
Proxy server type: HTTP
Address : proxy.XYZcompany.com
Port : XXXX

No username and password

arundaniel1020 · July 8, 2019, 5:46am

Any updates? @huynguyen

pgonzalez · July 30, 2019, 8:08am

Having same prblm, tried with version 6.2.1 and 6.2.2 with Proxy connection.

huynguyen · July 30, 2019, 5:36pm

Hi @arundaniel1020 and @pgonzalez,
Did other options work, such as “Manage Plugins”?

pgonzalez · July 31, 2019, 12:19am

If I click manage plugins I get this

Alice · July 31, 2019, 2:14am

please send us your .log file(you can figure uot it at Help -> Error Log) and username(or email) use to reload plugin @arundaniel1020 @pgonzalez

geecarl.c.abalajon · August 5, 2019, 11:41am

Hello Katalon Developers,

I’m encountering an issue related to Reload Plugins. I’m trying to reload the plugins so that I can use the Basic Report. Do you how to fix it? or any other way on how to install Basic Reports will be great.

Error when selecting Reload Plugins:
‘Reloading plugins…’ has encountered a problem.
Error reloading plugins

Error when selecting Manage Plugins:
Error
Reason:
Cannot open Manager Plugins Page

Katalon Installed:
Version: 6.2.2
Build: 4

Arnico · August 5, 2019, 12:24pm

Hi,

Same problem for me so far (It never worked), Pugin Store fails :

Reload plugins (‘Reloading plugins…’ has encounterd a problem. Error reloading plugins.)
Manage plugins (Error Reason: Cannot open Manage Plugins page)

Delete application.properties file to login with current or new name has no effect on problem.

Can you please find reason why ?

Katalon Version Installed : 6.2.0

geecarl.c.abalajon · August 5, 2019, 1:02pm

@huynguyen can you help? thanks

huynguyen · August 5, 2019, 3:27pm

Hi @pgonzalez, @geecarl.c.abalajon and @Arnico,
Please try reload again with Katalon Studio 6.3.0.rc7. You can find that version at https://github.com/katalon-studio/katalon-studio/releases. If any error happens, please send the full log file for us to investigate. You can find the log under Help > Error Log.
Regards.

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