Error reloading plugins katalon 6.3.3 os Win10

I have downloaded the latest version of katalon and installed a plugin. and with the same credentials i have activated the katalon and trying to reload the plugin but there a error that comes up as, “Error in reloading plugin”. Kindly help me in resolving this issue. :frowning_face:

Hi @rickleejd,
Please post the full error log. You can find it under Help > Error Log.
Regards,
Huy Nguyen

Hi
Another article

logs
"XXXXXXXXX"evious session; refreshing workspace to recover changes.
Could not find element with Id ‘com.kms.katalon.composer.webservice.handledmenuitem.webServiceRequest’
Could not find element with Id ‘katalon.composer.objectrepository.handledmenuitem.spyweb’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Could not find element with Id ‘com.kms.katalon.composer.mobile.dynamicmenucontribution.ios’
Warning: NLS unused message: Key in: com.kms.katalon.composer.project.constants.composerProjectMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS missing message: BTN_ADDTESTSUITE in: com.kms.katalon.composer.testcase.constants.composerTestcaseMessages
Warning: NLS unused message: PA_LBL_CREATED_DATE in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: PA_LBL_LAST_UPDATED in: com.kms.katalon.composer.testsuite.constants.composerTestsuiteMessages
Warning: NLS unused message: Key in: com.kms.katalon.composer.objectrepository.constant.composerObjectRepositoryMessages
Warning: NLS missing message: MSG_FORUM_SEARCH in: com.kms.katalon.constants.messages

!ENTRY org.eclipse.egit.ui 2 0 2019-09-18 10:06:25.439
!MESSAGE Warning: The environment variable HOME is not set. The following directory will be used to store the Git
user global configuration and to define the default location to store repositories: ‘D:\Users\003859’. If this is
not correct please set the HOME environment variable and restart Eclipse. Otherwise Git for Windows and
EGit might behave differently since they see different configuration options.
This warning can be switched off on the Team > Git > Confirmations and Warnings preference page.
Exception in thread “Thread-5” java.lang.NullPointerException
at java.util.HashMap.merge(HashMap.java:1225)
at java.util.stream.Collectors.lambda$toMap$58(Collectors.java:1320)
at java.util.stream.ReduceOps$3ReducingSink.accept(ReduceOps.java:169)
at java.util.HashMap$EntrySpliterator.forEachRemaining(HashMap.java:1696)
at java.util.stream.AbstractPipeline.copyInto(AbstractPipeline.java:481)
at java.util.stream.AbstractPipeline.wrapAndCopyInto(AbstractPipeline.java:471)
at java.util.stream.ReduceOps$ReduceOp.evaluateSequential(ReduceOps.java:708)
at java.util.stream.AbstractPipeline.evaluate(AbstractPipeline.java:234)
at java.util.stream.ReferencePipeline.collect(ReferencePipeline.java:499)
at com.kms.katalon.composer.project.sample.SampleRemoteProjectProvider.getThumbnailFiles(SampleRemoteProjectProvider.java:62)
at com.kms.katalon.composer.parts.WelcomeRightPart.lambda$7(WelcomeRightPart.java:641)
at java.util.ArrayList$ArrayListSpliterator.forEachRemaining(ArrayList.java:1382)
at java.util.stream.ReferencePipeline$Head.forEach(ReferencePipeline.java:580)
at com.kms.katalon.composer.parts.WelcomeRightPart.lambda$5(WelcomeRightPart.java:640)
at java.lang.Thread.run(Thread.java:748)

!ENTRY org.eclipse.jface 2 0 2019-09-18 10:06:27.433
!MESSAGE Keybinding conflicts occurred. They may interfere with normal accelerator operation.
!SUBENTRY 1 org.eclipse.jface 2 0 2019-09-18 10:06:27.433
!MESSAGE A conflict occurred for CTRL+SHIFT+D:
Binding(CTRL+SHIFT+D,
ParameterizedCommand(Command(org.eclipse.jdt.debug.ui.commands.Display,Display,
Display result of evaluating selected text,
Category(org.eclipse.debug.ui.category.run,Run/Debug,Run/Debug command category,true),
org.eclipse.ui.internal.WorkbenchHandlerServiceHandler@1d6ed085,
,true),null),
org.eclipse.ui.defaultAcceleratorConfiguration,
org.eclipse.ui.contexts.dialogAndWindow,system)
Binding(CTRL+SHIFT+D,
ParameterizedCommand(Command(com.kms.katalon.composer.execution.command.debug,
Debug,
Category(org.eclipse.e4.ui.model.application.MApplication,Application Category,null,true),
org.eclipse.ui.internal.WorkbenchHandlerServiceHandler@f5167f0,
[Parameter(com.kms.katalon.composer.execution.runMode,Run Mode,null,true)],true),[org.eclipse.core.commands.Parameterization@de6e4672]),
org.eclipse.ui.defaultAcceleratorConfiguration,
org.eclipse.ui.contexts.dialogAndWindow ,system)
Warning: NLS unused message: MENU_CONTEXT_WEBSERVICE_REQ_POSTMAN in: com.kms.katalon.composer.webservice.constants.composerWebserviceMessages

!ENTRY org.eclipse.e4.ui.workbench 1 0 2019-09-18 10:09:07.382
!MESSAGE Credentials found. Reloading plugins.

!ENTRY org.eclipse.e4.ui.workbench 4 0 2019-09-18 10:09:08.009
!MESSAGE
!STACK 0
com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: credential: “XXXXXXXXX”, endpoint: https://store.katalon.com/api/products/ks?appVersion=6.3.3
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:189)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:61)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80)
at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:201)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:74)
… 2 more
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.ssl.Alerts.getSSLException(Alerts.java:192)
at sun.security.ssl.SSLSocketImpl.fatal(SSLSocketImpl.java:1964)
at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:328)
at sun.security.ssl.Handshaker.fatalSE(Handshaker.java:322)
at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1614)
at sun.security.ssl.ClientHandshaker.processMessage(ClientHandshaker.java:216)
at sun.security.ssl.Handshaker.processLoop(Handshaker.java:1052)
at sun.security.ssl.Handshaker.process_record(Handshaker.java:987)
at sun.security.ssl.SSLSocketImpl.readRecord(SSLSocketImpl.java:1072)
at sun.security.ssl.SSLSocketImpl.performInitialHandshake(SSLSocketImpl.java:1385)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1413)
at sun.security.ssl.SSLSocketImpl.startHandshake(SSLSocketImpl.java:1397)
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:394)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.upgrade(DefaultHttpClientConnectionOperator.java:185)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.upgrade(PoolingHttpClientConnectionManager.java:369)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:415)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:259)
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59)
… 4 more
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:397)
at sun.security.validator.PKIXValidator.engineValidate(PKIXValidator.java:302)
at sun.security.validator.Validator.validate(Validator.java:262)
at sun.security.ssl.X509TrustManagerImpl.validate(X509TrustManagerImpl.java:324)
at sun.security.ssl.X509TrustManagerImpl.checkTrusted(X509TrustManagerImpl.java:229)
at sun.security.ssl.X509TrustManagerImpl.checkServerTrusted(X509TrustManagerImpl.java:124)
at sun.security.ssl.ClientHandshaker.serverCertificate(ClientHandshaker.java:1596)
… 24 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at sun.security.provider.certpath.SunCertPathBuilder.build(SunCertPathBuilder.java:141)
at sun.security.provider.certpath.SunCertPathBuilder.engineBuild(SunCertPathBuilder.java:126)
at java.security.cert.CertPathBuilder.build(CertPathBuilder.java:280)
at sun.security.validator.PKIXValidator.doBuild(PKIXValidator.java:392)
… 30 more

!ENTRY org.eclipse.e4.ui.workbench 4 0 2019-09-18 10:09:08.025
!MESSAGE Failed to reload plugins.

!ENTRY com.kms.katalon 4 0 2019-09-18 10:09:08.025
!MESSAGE Error reloading plugins
!STACK 0
java.lang.Exception: com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: credential: “XXXXXXXXX”, endpoint: https://store.katalon.com/api/products/ks?appVersion=6.3.3
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:189)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:61)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80)
at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:201)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:74)
… 2 more
Caused by: javax.net.ssl.SSLHandshakeException: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:394)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.upgrade(DefaultHttpClientConnectionOperator.java:185)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.upgrade(PoolingHttpClientConnectionManager.java:369)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:415)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:259)
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59)
… 4 more
Caused by: sun.security.validator.ValidatorException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
… 17 more
Caused by: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target
… 17 more

at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:74)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)

Hi huynguyen
Is there any answer to this question?