Katalon Report Plugin not reloading

senthani2 · January 9, 2020, 10:32am

I am using katalon 6.3.3.I tied to install plugin Basic Report plugin.

I am getting the below seen error

Error reloading plugins
com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: credential: xxx@xxxx.com, endpoint: https://store.katalon.com/api/products/ks?appVersion=6.3.3
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:189)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:61)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:80)
at com.kms.katalon.plugin.service.PluginService.fetchLatestPlugins(PluginService.java:201)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:74)
… 2 more
Caused by: com.kms.katalon.plugin.models.KStoreClientException: Invalid Request. Status Code: 401. Message: Unauthorized
at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:263)
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59)
… 4 more

As mentioned in the post I didnt get any invitation to install the plugin.I could see the installed plugin in my katalon store for this account.

I tried to this too ->* Go to config⁩/⁨.metadata⁩/.plugins⁩/⁨org.eclipse.core.runtime⁩/.settings

Delete com.kms.katalon.prefs file and login again

Still nothing works.
Pls help me

huynguyen · January 9, 2020, 4:24pm

Hi @senthani2,
I suspect that there maybe special characters in your password. Please check again and try to reset your password with new one without special characters (if any) to see if it works.
Regards.

senthani2 · January 10, 2020, 10:41am

Thank You so much.
It worked when I removed the spl characters from pwd.

senthani2 · January 10, 2020, 10:41am

Now I face new problem .I use katalon 6.3.3.I downloaded the plugin 'Basic Report" and executed the Tcs using the command prompt and used the mail settings to sent the mail.
In the mail attachment I saw notepad with name ‘execution’ and didn’t find any PDF,HTML as attachment.
But I could see all the basic report attachments when I use the Version katalon 7.2.1.
But need katalon runtime engine to run using the command prompt.
Pls let me know the solution for this.

huynguyen · January 11, 2020, 4:40pm

Hi @senthani2,
Can you see all the attachments if you use version 6.3.3 in GUI mode?

senthani2 · January 13, 2020, 7:56am

In 6.3.3 version, I see all the attachments when I execute in GU mode including PDF which I am expecting.
But only could see execution note pad when I run in Command mode.
PDF and all other attachments are missing.

ThanhTo · January 13, 2020, 8:05am

Hi @senthani2

Can you provide the screenshots (in 7.2.1):
Project > Settings > Plugin > Report
and
Project > Settings > Email

senthani2 · January 14, 2020, 9:19am

Pls find the attachments in 7.2.1.
I need only for the Version 6.3.3 as 7.2.1 need ‘Katalon run engine’ to use command prompt

senthani2 · January 14, 2020, 9:20am