Active User without KSE licence

Web Testing
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Hello, I have a user who is currently using Katalon, and I want to transfer her license to another person. However, in the user management configuration, I only see that she is active without any license assigned. How is this possible?

2

Problem Analysis

Your situation—where a user appears as “active” in user management but shows no license assigned—is actually a normal scenario in Katalon’s licensing model. This can occur for several reasons depending on your license type and configuration.

Key Findings

Based on Katalon’s official documentation, here’s what’s likely happening:

1. Free Plan Access
Users without an assigned paid license can still access Katalon with free plan privileges. According to Katalon’s terms, users without a license attributed to them retain access to the free offerings. This explains why the user is active despite having no license assigned.

2. License Types Matter
Katalon uses different licensing models:

  • Seat-Based Licenses (TestOps - Full, Katalon Studio Enterprise): Each user needs an exclusive, individual license
  • Session-Based Licenses (TestCloud, Katalon Runtime Engine): Licenses are allocated based on active sessions, not individual users
  • Offline Licenses: Bound to specific machines, not users

If your user is using a session-based license or has free access, they may not show a dedicated license assignment in user management.

How to Transfer a License

To transfer a license to another person, follow these steps:

  1. Remove the license from the current user through the License Management page
  2. Reassign the license by granting it to the new user from the License Management page

Important Notes:

  • You must be an Owner or Admin of your Organization to access License Management
  • For KRE licenses: Simply terminate the current session—the license becomes available automatically
  • Licenses can only be transferred if your organization doesn’t exceed its license quota

Recommended Next Steps

Since license management involves account-level configurations that may require administrative review:

  1. Visit the Katalon Support Portal: https://support.katalon.com

  2. Contact the licensing team at license@katalon.com to clarify:

    • What license type your organization has
    • Why the user shows as active without an assigned license
    • The proper procedure for your specific license configuration

  3. Create a support ticket if you need assistance with the transfer process

References

3

@marouan.dallali-ext
This is expected behavior in Katalon.

“Active” status in User Management only indicates that the user is part of the workspace and can access the platform. It does not imply that a KSE license is assigned.

A user can be active without a license if:

  • The license was previously unassigned, or

  • The user is only using free/basic features

To transfer the license:

  • Go to License Management

  • Verify if the license is available or assigned to another user

  • Assign it directly to the new user

If no license is currently assigned to that user, there is nothing to transfer.