Katalon Studio threw me out and no longer allows me to open it!

Feedback & Reviews Bugs Report
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1

I was working on my code and for some unknown reason, Katalon told me that it will close in five minutes. After that, when I tried to open it again, I got an activation window!!! I added my email and my password but then I saw a message that something is wrong because I have try to login many times(!!!) and that I have to goto https://testops.katalon.io/ etc. I did all this annoying things ( :-1:) and now, when I am trying to open it, says Invalid credentials!!!

What is this???

2

I have the same problem.
Canā€™t activate anymore.

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3

Same problem here

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4

I have the same problem

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5

I did reset my password and after some tries I managed to pass the activationā€¦ I donā€™t know if thatā€™s what needed to be done, I am just sayingā€¦

6

Same here, enterprise license and canā€™t workā€¦

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7

I managed to log in again, letā€™s see if this situation no longer occurs

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8

Just got a notification from Katalon that the issue has been resolved.

2 Likes
9

We are having the same issue - pending a critical delivery today. We have a full team down, can we pls get an eta on this being resolved?

10

I agree itā€™s beyond annoying when this happens. Iā€™ll move this thread to Bug Reports.

@Jass @duyluong

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11

Hi,

Iā€™m using right now the KS 8.2.5. In the last few weeks KS forces logout very often and for the second time it says that the credentials are invalid when I can login in katalon tests ops. I have reset the password several times and the problem remains.This is very frustrating because it prevents me from working. Iā€™m not the only one having this problem oftenā€¦

Best Regards

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12

Katalon studio asks for login frequently and when trying to login , it throws ā€˜please make sure your credentials are validā€™. This is happening many times in a day and not able to work properly. someone please help on this

Note:
Im using katalon 8.2.5
Im able to login Testops and analytics without any issues

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13

Hello everyone, thank you for reporting this. I am escalating this to our internal support team. We will work on follow up on this issue, thank you for your patience. @Russ_Thomas thank you for bringing this to our attention.

14

I need someone that works for Katalon to tell me why I am automatically logged out of Katalon on a daily basis and at random intervals. I should not have to enter my credentials multiple times per day.

I am warned that Katalon will automatically shut down in 5 minutes.

Thanks.

15

Hello Community Members,

I just had a discussion with one of our support team experts and he thinks this may assist you:

https://support.katalon.com/hc/en-us/articles/4442679918873--This-session-has-been-terminated-Message

Can you check and see if it helps?
Regards, Sara

16

Hello Community Members,

Please refer to the updated message from our team regarding this issue here: https://support.katalon.com/hc/en-us/articles/4588303650329.

Please let us know if you need any further support.
Regards,
Vu Tran

17

Katalon polls activation servers in the background in order to make sure someone isnā€™t getting something they didnā€™t pay for. This polling routinely fails (somehow this is a problem in Katalon, not the activation server or the network).

It happens every time after your computer goes into sleep mode and (for me at least) every 15 minutes regardless.

Katalon support recommends EVERYONE not use the current version of Katalon (8.2.5). They have made it clear that they DO NOT intend to issue a critical bug fix. From Katalon support:

ā€œWe plan to add a retry option when the connection to the licensing server fails in upcoming releases.ā€

To recap:

  • The problem will be addressed in a release as if it were a minor bugfix and not the critical, work-stoppage flaw.
  • The recommended fix is to DO NOT USE THE CURRENT VERSION OF KATALON because it is broken.
  • The problem only exists because Katalon needs to make sure, EVERY FIVE MINUTES that you are not stealing precious minutes of their flavor of Eclipse.

Other recommended fixes that do not solve the problem:

  • Check you internet connection :slight_smile: :slight_smile:
  • Donā€™t let your computer go to sleep. :slight_smile: :slight_smile:
  • Use offline license. (Did not resolve the issue in my experience.)
  • Donā€™t use their current product.
  • Wait for the next minor or feature release.
2 Likes
18

OK, I understand the frustration level.
However, can you document your affirmations?
eg:

They have made it clear that they **DO NOT** intend to issue a critical bug fix. From Katalon support

Katalon support recommends EVERYONE not use the current version of Katalon

The problem only exists because Katalon needs to make sure, EVERY FIVE MINUTES that you are not stealing precious minutes of their flavor of Eclipse.

From where such came? A real source or just your insights?

19

Support. Here and here.

20

I received the same copy/paste from 17 days ago in a support ticket created today. Can you demonstrate that this is being treated as anything other than minor?

Edit: I am just now seeing this link, which is NOT ACCURATE. The problem is now WORSE ā€œInvalid credentialsā€ message when activating Katalon Studio. ā€“ Katalon Help Center

1 Like