I have downloaded the Katalon Studio installer from the website, I run the installer, it starts but the progress bar does not advance, it can be hours and it does nothing, it is as if it was blocked by something.
I have previously had katalon studio on my PC and I have deleted it, now that I want to install katalon again I cannot do so.
It is not a permissions issue since I am the administrator of my computer.
Sorry if I’m posting in the wrong place or I need to clarify something, I’m new here.
Hi,
Which version are youing trying to install as well as your OS please?
try clearing temp files/cache and restart your machine. try installing again
1.1.21.0, Windows 10 Professional
Hi,
Which Katalon version are you trying to install? Let’s try to delete this and reinstall it one more time and see if you still face it
Version 9.3.2: Eclipse 2023-03, Java 17, Appium 2.x, I deleted it, I downloaded and installed it again but the same thing keeps happening, I also deleted temporary files but nothing, does it have something to do with the fact that I have JDK21?
Hi @alopez.softland,
I’m the developer of the installer. I was aware of your issue through tracking events, but I cannot reproduce it from my side to investigate more.
What about if I can schedule a call with you to investigate more about your case?
Besides, if you’re in a hurry, you can download Katalon Studio packages manually from the below URLs (you can change the version number to download the desired version):
I don`t know where from you have downloaded this KS.
I have downloaded this fromTestOps and faced same issue as you are facing
I cleaned all my temp data and restart my machine
Again click to KatalonSetup.exe and successfully installed my KSv9.3.1
Hi there,
Thank you very much for your topic. Please note that it may take a little while before a member of our community or from Katalon team responds to you.
Thanks!
after retrying it is showing same error. i have tried on different machine its been throwing errors. i have a demo tommorrow to show my script
Hi,
Thank you for letting us know your issue. I have tried to install your process and cannot reproduce the issue. This seems like the network problem, can you please whitelist Katalon domains here: https://docs.katalon.com/katalon-platform/troubleshooting/troubleshooting-common-administrative-issues/katalon-ip-whitelist#ariaid-title1 or change your network (another wifi or 4g). Thank you!
