Plugins cannot load

Hello There.

Katalon is not able to reload plugins.
Getting the below error:
Error reloading plugins
com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: credential:
Can someone please take a look.


Same here too. Store is throwing 504 gateway timeout. So can’t get plugin refresh.

I am also getting the same error. Well the whole team of 8 are getting this error.

Same here, worked this morning, now it’s not reloading plugins.
Tried updateing to latest version 7.6.2, no luck.
Cannot run any test suite because it uses ExcelKeywords plugin.

Thank you for your report, we are investigating this issue !

In the mean time, if you have KSE license, in order to use plugin, please use Offline Plugin Feature as instructed in the video below:

Instead of logging in store, you can skip that test.

  • Open You can open a different browser than the one you usually use or erase cache to log you out of the page.
  • Go to plugin you need.
  • Go to changelog.
  • Download the latest Jar file.
  • Put it in project_name/plugins folder for normal plugins, or project_name/plugins/platform folder (create one if not exists) for platform plugins.
  • Open your project in Katalon Studio, and go to Project > Settings > Plugins , select one of the following options to use plugins offline:
  • Local : Katalon Studio will install plugins from the Plugins folder only.
  • Click Reload Plugins.

When the store is online again, you can adjust the setting to Katalon Store and Local to use online plugins.

Thank you for your patience, we are working on this issue.

HI @anuradha, @rtetrault, @trish.goodridge, @tomislav.duic

Everything is back to normal. Please re-login in Store or click reload plugins in Katalon Studio again. We are very sorry for this inconvenience.

Yes, the plugins reload normally from this morning. Thanks.