New API key not working

I have paid subscription for the Run Time Environment.

I deleted my old api key and created a new one but now tests are not running anymore. Getting “All Launchers Terminated”

Hi @AlMa

  • What type of RE licenses did you purchase.
  • What environment (docker, azure devops, local machines, etc) are you executing tests on.
  • Are you able to see your licenses under TestOps > Organization > Licenses ?
  • Please provide me with the full console log.

I have the “Katalon Runtime Engine” yearly license for 1.

It is running on a MS Virtual Machine

I am using the API from my account and am running in console mode.

I am not sure where the log file is located for the console. However, it says “All Launchers are terminated” before closing.

Hi @AlMa

For Runtime Engine, the log is available under:

{RuntimEngineFolder}\config{session-id}.metadata.log

Please give me the log of the latest execution.

I’ve sent the log file to you. However, I could not find the log file under the KRE folder but found it in

C:\Users\Username\AppData\Local\Temp\2\session-****.metadata

@ThanhTo Confirmed, .log is not placed in the KRE structure. Here it is under Temp

C:\Users\User\AppData\Local\Temp\session-<sessionId>\.metadata\.log

image

Which will be wiped when disk cleanup is next executed.

1 Like

Ah yes, I must have mistaken the path on Mac. My apology.
@AlMa I have replied to your inbox.

Regards !

I have 1 valid license for Katalon Floating Runtime Engine.

In the TestOps > Organization > Licenses > Katalon Floating Runtime Engine, it shows that Subscribed Licenses=1, Available Licenses=1.

However, when I run the Katalon Runtime Engine using command line mode execution, it shows:

Activating…
Start activating offline…
Search for valid offline licenses in folder: /home/username/.katalon/license
The number of valid offline licenses: 0
Start activating online…
Invalid license.
Trial license is only available for Katalon accounts registered with a business email.
All launchers terminated

I am using Docker platform. The Docker image was created from the Ubuntu 18.04 base image.

In the Dockerfile build step, I have added the Katalon_Studio_Engine_Linux package to the Docker image.

However, when I start the Docker container to run Katalon Runtime Engine in console mode, it shows the Error message:

Activating…
Start activating offline…
Search for valid offline licenses in folder: /home/qwe/.katalon/license
The number of valid offline licenses: 0
Offline activation failed.
Start activating online…
Invalid license.
Trial license is only available for Katalon accounts registered with a business email.
Online activation for console mode failed.
Activation failed. Please make sure you are using a valid license.
All launchers terminated

I have tried deleting the API key in Katalon Store and re-create a new API key. But it still shows the same error message.

My email is a valid business email. I am using Docker platform. I have purchased the DevOps (floating) KRE license. But I am not able to use KRE in my Docker container. How to solve this problem?