Katalon Studio 9.1.0 keeps logging me out very often. It is especially bothersome when logs me out during the test runs - I have to start over. Is anybody else encountering it? Is there a solution? Thanks!
1 Like
Hello @Elly_Tran and @vu.tran, I am seeing the same issue with KSE 9.2.0. I was told by Katalon support folks that upgrading to 9.2.0 would fix it, not so much 
. Really affecting our QA team.
1 Like
Hi,
Can you please give us more detailed information such as OS, screenshot/video,… so that we can investigate it better? thank you
Hi @Elly_Tran, The system closes my session and displays the following (happens every 2 days):
My KSE Support ticket is: Case 00018720
Hi @Elly_Tran & @vu.tran, This continues to be an issue for our QA team. Every two days we get a message saying that we will be logged out in 5 minutes. This never happened before we updated to 9.1.0. I’ve contacted support but they have not been able to find a solution, have you or anyone on the forum found a solution or work around? Currently our only solution will be to roll back to a pre 9.1.0 version. Thanks Dave.
This is the same as [KS 9.0.0] crashes after idle time - #26 by Elly_Tran That I opened a while ago. I also have a support ticket open on the issue. Still occurs with 9.3.0
Dan
Hi,
Sorry for my late response due to the holidays. I have let my team know about this issue and I will keep track of it. Let you guys know soon with any new updates.
KSE 9.3, Same issue…
KSE 9.6.0 same issue. Logged out very frequently. Not only logged out, often after reauthenticating my project is broken. Cases wont open. Have to close the IDE and relaunch and reopen project.
So it shouldn’t matter what version you’re on since this is managed by the server - it should expire the session after 7 days from the last login.
One UX problem is that Studio doesn’t “log you in” every time you open Studio, you’d have to Logout for it to expire the session before the 7 day expiration.
Do you have a paid subscription with us? If you do, we can take a deeper dive pretty easily with a support ticket. Otherwise, you can ping me your login email and I’ll check to see why it’s logging out and causing your project to break.
Note, I’m heading to sleep so I’ll have to look at it tomorrow.
8 months have passed.
@Dave_Evers, Are you still using Katalon Studio?
Hi @kazurayam, Yes KSE.
Was the problem already fixed in KSE 9.3?
I continue to see this issue and have given up on trying to have it fixed. My workaround is to log out and login every three days. On occasion, I forget and will be in the middle of working on a test case when I get the warning coming up saying that I will be logged off in five minutes. At that point I log out, then I log back in and after three days I get the same message again. This is still happening on the latest KSE version.
How patient you are!
Not really, just tired of asking… 
2 Likes