Katalon Recorder Chrome extension stuck in authentication loop

Bug Report
1

I’m having an issue with the Katalon Recorder Chrome extension where I can’t complete sign-in.
I go through authentication, select my project, and then nothing happens.
I’m basically stuck in an authentication loop and never fully signed in. Because of this, I can’t back up

This happens every time and blocks backups completely.

1 Like
2

Hi there, and thanks for posting in the Katalon community! :hugs:

Working with recording, we encourage you trying Katalon Web Recorder Plus: Katalon Web Recorder Plus | Katalon Docs. Double-checking the steps and configurations might resolve the issue.

If the doc doesn’t help, feel free to provide more details, and a community member will assist you soon. Thanks for being a part of our community!

Best,
Elly Tran

3

Hi @rob5,

Welcome to our community. Thank you for sharing your issue and idea. Katalon Recorder is now running with limited maintenance resources from our product team. We would like to encourage you trying Katalon Web Recorder Plus which is a bulit-in function in Katalon Studio with advanced enhancement. You can read about the announcement here and refer to other discussion: Katalon recorder extension crash - #15 by vu.tran .

Thank you

4

Recommended Solutions

Solution 1: Update Katalon Recorder to the Latest Version (PRIORITY)

  1. Open Chrome and go to chrome://extensions/
  2. Find Katalon Recorder in the list
  3. Check if an update is available (you should see an “Update” button if one exists)
  4. Click Update to install the latest version
  5. Restart your browser and try signing in again

Solution 2: Clear Extension Data and Cache

If updating doesn’t resolve the issue:

  1. Right-click the Katalon Recorder extension icon → Manage extensions
  2. On the extension details page:
    • Toggle the extension OFF, then ON again
    • Click Clear data to remove cached authentication tokens
  3. Close and reopen Chrome
  4. Try signing in again

Solution 3: Check Browser Permissions

Ensure the extension has proper permissions:

  1. Right-click the Katalon Recorder icon → Manage extensions
  2. Verify that:
    • The extension is Enabled
    • “Allow access to file URLs” is enabled (if needed)
    • Site access is set to “On all sites” or “On click”
  3. Restart Chrome and retry authentication

Solution 4: Check Your Katalon Account Status

Verify your account is in good standing:

  1. Visit katalon.com and log in directly
  2. Check if your account has any restrictions or warnings
  3. Ensure you’re using the correct Katalon account credentials
  4. If you see account-related messages, resolve them before retrying Recorder

Solution 5: Report the Issue if Persists

If none of the above solutions work:

  • Visit the Katalon Community Forum and create a new thread with:
    • Your Katalon Recorder version (visible in extension details)
    • Your Chrome version
    • Steps you’ve already tried
    • Any error messages you see in the browser console (F12 → Console tab)

Key Considerations

  • Authentication Loop Root Cause: The 401 error indicates the extension cannot validate your authentication token with Katalon’s servers. This is typically caused by outdated authentication logic or expired session tokens.
  • Backup Dependency: Katalon Recorder requires a valid signed-in state to back up your test scripts to TestOps. Without authentication, backups cannot proceed.
  • Version Matters: Older versions of Katalon Recorder (especially pre-v7.0) had known authentication issues. Ensure you’re running the latest version.

References

5

hi @rob5

is the issue resolved now?

6

Whether you issue got resolved? If not yet then please send the error message you are getting.
@rob5