Katalon Analytics Agent issues?

#1

Both of my Agents stopped working last night, checking the logs and this is the response the agents are. getting back when trying to connect to Katalon Analytics.

[> 2020-04-17T09:51:51.009] [INFO] katalon - Getting server profiles…

[2020-04-17T09:51:51.242] [INFO] katalon - GET https://analytics.katalon.com/info 403.

[2020-04-17T09:52:51.069] [INFO] katalon - Getting server profiles…

[2020-04-17T09:52:51.308] [INFO] katalon - GET https://analytics.katalon.com/info 403.

[2020-04-17T09:53:51.129] [INFO] katalon - Getting server profiles…

[2020-04-17T09:53:51.439] [INFO] katalon - GET https://analytics.katalon.com/info 403.

[2020-04-17T09:54:51.189] [INFO] katalon - Getting server profiles…

[2020-04-17T09:54:51.495] [INFO] katalon - GET https://analytics.katalon.com/info 403.

[2020-04-17T09:55:51.249] [INFO] katalon - Getting server profiles…

[2020-04-17T09:55:51.492] [INFO] katalon - GET https://analytics.katalon.com/info 403.

[2020-04-17T09:56:51.309] [INFO] katalon - Getting server profiles…

[2020-04-17T09:56:51.618] [INFO] katalon - GET https://analytics.katalon.com/info 403.

@ThanhTo Please help! I have rebooted the server several times, it looks like the analytics server that the agent connects to is down?

#2
#3

Hi @shahin.fard

1/ Can you access to https://analytics.katalon.com/info site from the machine which your agents run on ?
Show us what you get when accessing to https://analytics.katalon.com/info site from the machine which your agents run on.

2/ Please going to https://analytics.katalon.com to setup a new agent and tell us if the problem still persist

#4

These machines are headless servers running Unbuntu… I try to ping the server and I get ping: unknown host analytics.katalon.com/info

#5

@quile @Thong

I have removed the old Agent file, created a new one and started the service… I am getting the same error…

[2020-04-17T11:06:49.851] [INFO] katalon - Agent v1.2.0 started @ Fri Apr 17 2020 11:06:49 GMT-0600 (Mountain Daylight Time)

[2020-04-17T11:06:49.855] [INFO] katalon - Loading agent configs @ /home/sha/KatalonAgent/agentconfig

[2020-04-17T11:07:49.894] [INFO] katalon - Getting server profiles...

[2020-04-17T11:07:50.213] [INFO] katalon - GET https://analytics.katalon.com/info 403.

[2020-04-17T11:08:49.954] [INFO] katalon - Getting server profiles...

[2020-04-17T11:08:50.270] [INFO] katalon - GET https://analytics.katalon.com/info 403.
#6

1/ Run this command in your headless server and show us what you get
curl https://analytics.katalon.com/info -v

2/ Please checking the internet connection of the headless server

#7

@quile I’ve checked the internet connection and its fine… I have 2 servers in different locations that are throwing the same error and it appears to have happened at the same time… I just did the curl you requested this is the response

> Trying 54.157.0.71...
> 
> * Connected to analytics.katalon.com (54.157.0.71) port 443 (#0)
> 
> * found 148 certificates in /etc/ssl/certs/ca-certificates.crt
> 
> * found 592 certificates in /etc/ssl/certs
> 
> * ALPN, offering http/1.1
> 
> * SSL connection using TLS1.2 / ECDHE_RSA_AES_128_GCM_SHA256
> 
> *  server certificate verification OK
> 
> *  server certificate status verification SKIPPED
> 
> *  common name: katalon.com (matched)
> 
> *  server certificate expiration date OK
> 
> *  server certificate activation date OK
> 
> *  certificate public key: RSA
> 
> *  certificate version: #3
> 
> *  subject: CN=katalon.com
> 
> *  start date: Tue, 21 May 2019 00:00:00 GMT
> 
> *  expire date: Sun, 21 Jun 2020 12:00:00 GMT
> 
> *  issuer: C=US,O=Amazon,OU=Server CA 1B,CN=Amazon
> 
> *  compression: NULL
> 
> * ALPN, server accepted to use http/1.1
> 
> > GET /info HTTP/1.1
> 
> > Host: analytics.katalon.com
> 
> > User-Agent: curl/7.47.0
> 
> > Accept: */*
> 
> > 
> 
> < HTTP/1.1 200 
> 
> < Date: Fri, 17 Apr 2020 17:14:36 GMT
> 
> < Content-Type: application/vnd.spring-boot.actuator.v2+json;charset=UTF-8
> 
> < Transfer-Encoding: chunked
> 
> < Connection: keep-alive
> 
> < X-Content-Type-Options: nosniff
> 
> < X-XSS-Protection: 1; mode=block
> 
> < Cache-Control: no-cache, no-store, max-age=0, must-revalidate
> 
> < Pragma: no-cache
> 
> < Expires: 0
> 
> < Strict-Transport-Security: max-age=31536000 ; includeSubDomains
> 
> < X-Frame-Options: DENY
> 
> < 
> 
> * Connection #0 to host analytics.katalon.com left intact
> 
> {"git":{"commit":{"time":"2020-04-17T04:02:42Z","id":"b5e9109"},"branch":"b5e910905b939236955dc8864c4e9d2ad30ed4e8"},"build":{"version":"0.20.0","artifact":"kit","name":"kit","group":"com.katalon.kit","time":"2020-04-17T04:09:42.835Z"},"profiles":{"active":["fixed","aws","production"]},"stripePublicApi":"pk_live_P8N9j20x97UIvJ6CGxMXDFg8"}
#8

@quile @ThanhTo @Thong

I need to know our next steps, we have regular tests that are scheduled to run throughout the day… Its a bad day for this to stop working

#9

I was able to install the KRE manually and kick off an execution as a work around… However at the end of the execution when it goes to upload the results to TestOps this is the error it returns, please advise next steps.

Katalon TestOps: Unexpected response, URL: https://analytics.katalon.com/api/v1/katalon/test-reports/update-result?projectId=42533, Status: 403, Response: {“error”:“access_denied”,“error_description”:“Either this resource does not exist, or the current user does not have permissions to access this resource”}

#10

Apologies for this issue. It seems that Amazon Firewall had mistakenly blocked requests from your agents. I’ve disabled the Firewall. Please try again and let me know.

1 Like
#11

Thanks for posting this @shahin.fard, I’m brand new to Katalon and have been trying to get my agent to run for several hours now. There hasn’t been a lot of help found online. I’m in the same boat as you are. I can get to the site that you were asked to and this is what I see:

JSON
JSON567×577 39.5 KB
Raw Data
Raw Data1775×178 43.8 KB
Headers
Headers750×627 69.5 KB

Cheers

#12
#13

Thank you we are back :smiley:

#14

Have you sorted out your agent yet?

#15

Yep, I believe so. I can now see the Agent in the Dashboard. Thanks for checking; greatly appreciated.

1 Like