Unable to connect Katalon Analytics via the application

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I can login on https://analytics.katalon.com with my access credentials but with the same credentials unable to connect katalon analytics server from tool/application. I am using server uRL: “https://analytics.katalon.com

See error msg

error.PNG

Hi @Olagoke,

Would you please provide the details logs for the error? Katalon will better troubleshoot the issue.

Thank you for choosing Katalon products,
Liam

Warning: NLS unused message: Key in: com.kms.katalon.composer.webui.constants.composerWebuiMessages

Warning: NLS missing message: DIA_CONFIRM_INSTALL_WEBDRIVER in: com.kms.katalon.composer.webui.constants.composerWebuiMessages

Warning: NLS missing message: DIA_CONFIRM_INSTALL_WEBDRIVER_TITLE in: com.kms.katalon.composer.webui.constants.composerWebuiMessages

Warning: NLS unused message: LBL_DLG_AUTHENTICATE_EMAIL in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages

Warning: NLS unused message: MSG_INFO_DLG_AUTHENTICATE_ENTER_USERNAME_PASSWORD in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages

Warning: NLS missing message: LBL_DLG_AUTHENTICATE_USERNAME in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages

Warning: NLS missing message: MSG_INFO_DLG_AUTHENTICATE_ENTER_EMAIL_PASSWORD in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages

Liam B said:

Hi @Olagoke,

Would you please provide the details logs for the error? Katalon will better troubleshoot the issue.

Thank you for choosing Katalon products,
Liam

Warning: NLS unused message: Key in: com.kms.katalon.composer.webui.constants.composerWebuiMessages

Warning: NLS missing message: DIA_CONFIRM_INSTALL_WEBDRIVER in: com.kms.katalon.composer.webui.constants.composerWebuiMessages

Warning: NLS missing message: DIA_CONFIRM_INSTALL_WEBDRIVER_TITLE in: com.kms.katalon.composer.webui.constants.composerWebuiMessages

Warning: NLS unused message: LBL_DLG_AUTHENTICATE_EMAIL in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages

Warning: NLS unused message: MSG_INFO_DLG_AUTHENTICATE_ENTER_USERNAME_PASSWORD in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages

Warning: NLS missing message: LBL_DLG_AUTHENTICATE_USERNAME in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages

Warning: NLS missing message: MSG_INFO_DLG_AUTHENTICATE_ENTER_EMAIL_PASSWORD in: com.kms.katalon.composer.integration.analytics.constants.composerIntegrationAnalyticsMessages

!ENTRY org.eclipse.ui 4 0 2018-06-15 09:37:16.808

!MESSAGE Unhandled event loop exception

!STACK 0

java.lang.NullPointerException

at com.kms.katalon.composer.integration.analytics.preferences.AnalyticsPreferencesPage$2.widgetSelected(AnalyticsPreferencesPage.java:381)

at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:249)

at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)

at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4418)

at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1079)

at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4236)

at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3824)

at org.eclipse.jface.window.Window.runEventLoop(Window.java:818)

at org.eclipse.jface.window.Window.open(Window.java:794)

at com.kms.katalon.composer.project.handlers.SettingHandler.execute(SettingHandler.java:90)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:498)

at org.eclipse.e4.core.internal.di.MethodRequestor.execute(MethodRequestor.java:55)

at org.eclipse.e4.core.internal.di.InjectorImpl.invokeUsingClass(InjectorImpl.java:282)

at org.eclipse.e4.core.internal.di.InjectorImpl.invoke(InjectorImpl.java:264)

at org.eclipse.e4.core.contexts.ContextInjectionFactory.invoke(ContextInjectionFactory.java:132)

at org.eclipse.e4.core.commands.internal.HandlerServiceHandler.execute(HandlerServiceHandler.java:152)

at org.eclipse.core.commands.Command.executeWithChecks(Command.java:494)

at org.eclipse.core.commands.ParameterizedCommand.executeWithChecks(ParameterizedCommand.java:488)

at org.eclipse.e4.core.commands.internal.HandlerServiceImpl.executeHandler(HandlerServiceImpl.java:210)

at org.eclipse.e4.ui.workbench.renderers.swt.HandledContributionItem.executeItem(HandledContributionItem.java:433)

at org.eclipse.e4.ui.workbench.renderers.swt.AbstractContributionItem.handleWidgetSelection(AbstractContributionItem.java:454)

at org.eclipse.e4.ui.workbench.renderers.swt.AbstractContributionItem$3.handleEvent(AbstractContributionItem.java:482)

at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)

at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4418)

at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1079)

at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4236)

at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3824)

at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1121)

at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)

at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1022)

at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:150)

at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:693)

at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)

at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610)

at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148)

at com.kms.katalon.core.application.Application.internalRunGUI(Application.java:115)

at com.kms.katalon.core.application.Application.runGUI(Application.java:100)

at com.kms.katalon.core.application.Application.start(Application.java:60)

at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)

at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)

at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)

at java.lang.reflect.Method.invoke(Method.java:498)

at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673)

at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610)

at org.eclipse.equinox.launcher.Main.run(Main.java:1519)

Hi @Olagoke Alli,

Thanks for the logs. After investigating the logs, the possible cause is the network connection. Are you behind a Proxy? If yes, please navigate to Preferences settings to configure the Proxy.

Let me know if it works.

Regards,
Liam