JIRA Server, create a new issue error: issue type not found

Bug Report
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Hello everyone, I have encountered a problem. I am using jira server.

After configuring and testing the connection successfully in Integrations jira, when I submit a Report Defect and select create new issue, the issue type does not return any options and an error message pops up saying “Unable to get Jira issue types metadata from xxx”, which prevents me from creating new issues.

However, linking existing issues can be used normally. What is the reason for this?

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1 Like
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The error occurs because Katalon can’t fetch issue type metadata from Jira. Try these solutions:

  1. Check Permissions: Ensure the Jira account used has access to the project’s issue types.
  2. Network Configuration: Verify that the Jira server allows Katalon to connect without restrictions.
  3. Integration Settings: Double-check the Jira project configuration in Katalon.
  4. SSL Issues: Make sure SSL/TLS certificates on the Jira server are correctly set up.

If the problem continues, check Jira logs for more details or contact Katalon support.