How to set a Nodelocked license to a different machine ID?

I have one katalon node locked lic associated to 1 machine ID. Now, we have a new test server to run our tests which is having a different machine ID. When I see my license management portal, Create Offline License button is disabled. Also, got to know that there won’t be Node locked and floating lic separately. There will be only 1 Floating license available. Not sure how to move this forward

Hi,

Please refer to this document: Katalon Help Center. It clearly explains why and the way you can workaround your issue. In case you cannot complete it by your own, as you have license, please raise a ticket here so that Katalon support team can catch up with you.

Thank you.