@huynguyen Can you please help me, I am encountering same problem.
Already fixed, thank you very much 
checked some proxy settings
Hi Team,
How can I request for an invite to use the plugin from my Katalon Studio Account. I would like to use the api key generated to run tests in console mode
Just go to the Katalon store and then the manage options. Can generate an API through there.
Hi
I am getting the same like you.
Can you please provide your solution for the same.
Even i lost my 2 days work as well. 
I am under corporate network, so i configured in the Settings the proxy im using and saved it and tried reloading the plugins again.
Katalon Studio Preferences>Katalon>Proxy
yes, I am up to date
Hi ,
I am getting a similar issue with Applitools plugin.
When i try to reload the plugin it gives the error below. I am using Katalon version 6.2.1.
My co-worker using the previous version was able to reload plugin but it never appeared under Project->Settings->Plugins.
Please help.
java.lang.IllegalArgumentException
at org.eclipse.osgi.internal.framework.legacy.PackageAdminImpl.getBundles(PackageAdminImpl.java:172)
at org.eclipse.core.internal.runtime.InternalPlatform.getBundle(InternalPlatform.java:182)
at org.eclipse.core.runtime.Platform.getBundle(Platform.java:1357)
at com.katalon.platform.internal.event.PluginEventHandler.installPlugin(PluginEventHandler.java:64)
at com.kms.katalon.plugin.util.PlatformHelper.installPlugin(PlatformHelper.java:18)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:146)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:63)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Hi @dalexander ,
We’ve just fixed the issue regarding plugin types. Please try reload plugins again and check whether the plugin appears in Project Setting.
Thanks.
I am encountering the same problem. How did you fix the proxy settings? What steps did you take?
Thanks!
I am trying to install Microsoft teams plugins but after installation , Reload plugin is not working, Asking for username and password but after entering correct details still shows authentication failed
Hi,
I am also facing same issue while reloading Basic report plugin, how did you fix it? Can you share the details?
Thanks
Hi,
I am able to install the pulgins and while reloading i am getting below error message.I am using 6.3.2.
'Failed to Authenticate.Please check the error logs".
"
I am facing same issue can you please elaborate more so it will help me. Thanks in adv.
I did same but still getting same error while clicking on reload plugins. Also After delete “com.kms.katalon.prefs” file it is come again. Please let me know what can I do to resolve this. Thanks in adv.
Hello,
I tried the below method, it worked for me.
- C Drive>Users>current_user>.katalon>application.properties
- Delete the file - application.properties
- Re-launch Katalon Studio, login using the credentials, and reload the project.
Thank You,
Adarsh
1 Like
After following these steps, I restarted Katalon and reloaded the plugins the issue was solved for me.
Thanks
G Z
Got this error While Reload of plugin. I am able to login to the website using the credentials.
Please help
ERROR LOG Below :-
!ENTRY org.eclipse.e4.ui.workbench 4 0 2019-10-25 14:59:59.893
!MESSAGE
!STACK 0
com.kms.katalon.plugin.models.KStoreClientException: Unexpected error occurs during executing authenticate
at com.kms.katalon.plugin.service.KStoreRestClient.authenticate(KStoreRestClient.java:154)
at com.kms.katalon.plugin.dialog.KStoreLoginDialog.authenticate(KStoreLoginDialog.java:211)
at com.kms.katalon.plugin.dialog.KStoreLoginDialog$3.widgetSelected(KStoreLoginDialog.java:153)
at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:249)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4256)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1501)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1524)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1509)
at org.eclipse.swt.widgets.Widget.notifyListeners(Widget.java:1313)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4080)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3706)
at org.eclipse.jface.window.Window.runEventLoop(Window.java:818)
at org.eclipse.jface.window.Window.open(Window.java:794)
at com.kms.katalon.composer.handlers.RequireAuthorizationHandler.getUsernamePasswordCredentials(RequireAuthorizationHandler.java:31)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.lambda$0(ReloadPluginsHandler.java:54)
at org.eclipse.ui.internal.UILockListener.doPendingWork(UILockListener.java:162)
at org.eclipse.ui.internal.UISynchronizer$3.run(UISynchronizer.java:154)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4032)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3708)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1121)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1022)
at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:150)
at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:693)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148)
at com.kms.katalon.core.application.Application.internalRunGUI(Application.java:154)
at com.kms.katalon.core.application.Application.runGUI(Application.java:144)
at com.kms.katalon.core.application.Application.start(Application.java:74)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610)
at org.eclipse.equinox.launcher.Main.run(Main.java:1519)
Caused by: java.net.UnknownHostException: store.katalon.com: nodename nor servname provided, or not known
at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
at java.net.InetAddress$2.lookupAllHostAddr(InetAddress.java:928)
at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1323)
at java.net.InetAddress.getAllByName0(InetAddress.java:1276)
at java.net.InetAddress.getAllByName(InetAddress.java:1192)
at java.net.InetAddress.getAllByName(InetAddress.java:1126)
at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:111)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at com.kms.katalon.plugin.service.KStoreRestClient.authenticate(KStoreRestClient.java:130)
… 44 more
!ENTRY org.eclipse.e4.ui.workbench 4 0 2019-10-25 15:00:03.080
!MESSAGE Credentials not found.
!ENTRY org.eclipse.e4.ui.workbench 4 0 2019-10-25 15:00:03.080
!MESSAGE Failed to reload plugins.
!ENTRY org.eclipse.ui 4 0 2019-10-25 15:00:03.080
!MESSAGE Unhandled event loop exception
!STACK 0
org.eclipse.swt.SWTException: Failed to execute runnable (java.lang.NullPointerException)
at org.eclipse.swt.SWT.error(SWT.java:4533)
at org.eclipse.swt.SWT.error(SWT.java:4448)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:185)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4032)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3708)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1121)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1022)
at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:150)
at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:693)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148)
at com.kms.katalon.core.application.Application.internalRunGUI(Application.java:154)
at com.kms.katalon.core.application.Application.runGUI(Application.java:144)
at com.kms.katalon.core.application.Application.start(Application.java:74)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610)
at org.eclipse.equinox.launcher.Main.run(Main.java:1519)
Caused by: java.lang.NullPointerException
at javax.xml.bind.DatatypeConverterImpl.guessLength(DatatypeConverterImpl.java:654)
at javax.xml.bind.DatatypeConverterImpl._parseBase64Binary(DatatypeConverterImpl.java:692)
at javax.xml.bind.DatatypeConverterImpl.parseBase64Binary(DatatypeConverterImpl.java:434)
at javax.xml.bind.DatatypeConverter.parseBase64Binary(DatatypeConverter.java:342)
at com.kms.katalon.util.CryptoUtil.decode(CryptoUtil.java:86)
at com.kms.katalon.composer.handlers.RequireAuthorizationHandler.getUsernamePasswordCredentials(RequireAuthorizationHandler.java:43)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.lambda$0(ReloadPluginsHandler.java:54)
at org.eclipse.ui.internal.UILockListener.doPendingWork(UILockListener.java:162)
at org.eclipse.ui.internal.UISynchronizer$3.run(UISynchronizer.java:154)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
… 25 more
!ENTRY org.eclipse.e4.ui.workbench 4 0 2019-10-25 15:00:25.033
!MESSAGE
!STACK 0
com.kms.katalon.plugin.models.KStoreClientException: Unexpected error occurs during executing authenticate
at com.kms.katalon.plugin.service.KStoreRestClient.authenticate(KStoreRestClient.java:154)
at com.kms.katalon.plugin.dialog.KStoreLoginDialog.authenticate(KStoreLoginDialog.java:211)
at com.kms.katalon.plugin.dialog.KStoreLoginDialog$3.widgetSelected(KStoreLoginDialog.java:153)
at org.eclipse.swt.widgets.TypedListener.handleEvent(TypedListener.java:249)
at org.eclipse.swt.widgets.EventTable.sendEvent(EventTable.java:84)
at org.eclipse.swt.widgets.Display.sendEvent(Display.java:4256)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1501)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1524)
at org.eclipse.swt.widgets.Widget.sendEvent(Widget.java:1509)
at org.eclipse.swt.widgets.Widget.notifyListeners(Widget.java:1313)
at org.eclipse.swt.widgets.Display.runDeferredEvents(Display.java:4080)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3706)
at org.eclipse.jface.window.Window.runEventLoop(Window.java:818)
at org.eclipse.jface.window.Window.open(Window.java:794)
at com.kms.katalon.composer.handlers.RequireAuthorizationHandler.getUsernamePasswordCredentials(RequireAuthorizationHandler.java:31)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.lambda$0(ReloadPluginsHandler.java:54)
at org.eclipse.ui.internal.UILockListener.doPendingWork(UILockListener.java:162)
at org.eclipse.ui.internal.UISynchronizer$3.run(UISynchronizer.java:154)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4032)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3708)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1121)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1022)
at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:150)
at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:693)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148)
at com.kms.katalon.core.application.Application.internalRunGUI(Application.java:154)
at com.kms.katalon.core.application.Application.runGUI(Application.java:144)
at com.kms.katalon.core.application.Application.start(Application.java:74)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610)
at org.eclipse.equinox.launcher.Main.run(Main.java:1519)
Caused by: java.net.UnknownHostException: store.katalon.com: nodename nor servname provided, or not known
at java.net.Inet6AddressImpl.lookupAllHostAddr(Native Method)
at java.net.InetAddress$2.lookupAllHostAddr(InetAddress.java:928)
at java.net.InetAddress.getAddressesFromNameService(InetAddress.java:1323)
at java.net.InetAddress.getAllByName0(InetAddress.java:1276)
at java.net.InetAddress.getAllByName(InetAddress.java:1192)
at java.net.InetAddress.getAllByName(InetAddress.java:1126)
at org.apache.http.impl.conn.SystemDefaultDnsResolver.resolve(SystemDefaultDnsResolver.java:45)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:111)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at com.kms.katalon.plugin.service.KStoreRestClient.authenticate(KStoreRestClient.java:130)
… 44 more
!ENTRY org.eclipse.e4.ui.workbench 4 0 2019-10-25 15:00:27.760
!MESSAGE Credentials not found.
!ENTRY org.eclipse.ui 4 0 2019-10-25 15:00:27.761
!MESSAGE Unhandled event loop exception
!STACK 0
org.eclipse.swt.SWTException: Failed to execute runnable (java.lang.NullPointerException)
at org.eclipse.swt.SWT.error(SWT.java:4533)
at org.eclipse.swt.SWT.error(SWT.java:4448)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:185)
at org.eclipse.swt.widgets.Display.runAsyncMessages(Display.java:4032)
at org.eclipse.swt.widgets.Display.readAndDispatch(Display.java:3708)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine$4.run(PartRenderingEngine.java:1121)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.e4.ui.internal.workbench.swt.PartRenderingEngine.run(PartRenderingEngine.java:1022)
at org.eclipse.e4.ui.internal.workbench.E4Workbench.createAndRunUI(E4Workbench.java:150)
at org.eclipse.ui.internal.Workbench$5.run(Workbench.java:693)
at org.eclipse.core.databinding.observable.Realm.runWithDefault(Realm.java:336)
at org.eclipse.ui.internal.Workbench.createAndRunWorkbench(Workbench.java:610)
at org.eclipse.ui.PlatformUI.createAndRunWorkbench(PlatformUI.java:148)
at com.kms.katalon.core.application.Application.internalRunGUI(Application.java:154)
at com.kms.katalon.core.application.Application.runGUI(Application.java:144)
at com.kms.katalon.core.application.Application.start(Application.java:74)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:196)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:134)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:104)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:388)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:243)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:673)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:610)
at org.eclipse.equinox.launcher.Main.run(Main.java:1519)
Caused by: java.lang.NullPointerException
at javax.xml.bind.DatatypeConverterImpl.guessLength(DatatypeConverterImpl.java:654)
at javax.xml.bind.DatatypeConverterImpl._parseBase64Binary(DatatypeConverterImpl.java:692)
at javax.xml.bind.DatatypeConverterImpl.parseBase64Binary(DatatypeConverterImpl.java:434)
at javax.xml.bind.DatatypeConverter.parseBase64Binary(DatatypeConverter.java:342)
at com.kms.katalon.util.CryptoUtil.decode(CryptoUtil.java:86)
at com.kms.katalon.composer.handlers.RequireAuthorizationHandler.getUsernamePasswordCredentials(RequireAuthorizationHandler.java:43)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.lambda$0(ReloadPluginsHandler.java:54)
at org.eclipse.ui.internal.UILockListener.doPendingWork(UILockListener.java:162)
at org.eclipse.ui.internal.UISynchronizer$3.run(UISynchronizer.java:154)
at org.eclipse.swt.widgets.RunnableLock.run(RunnableLock.java:35)
at org.eclipse.swt.widgets.Synchronizer.runAsyncMessages(Synchronizer.java:182)
… 25 more
!ENTRY org.eclipse.e4.ui.workbench 4 0 2019-10-25 15:00:27.763
!MESSAGE Failed to reload plugins.
Repeat message
Reload plugins failed due to password chang
Plase reactivate Katalon studio
Can’t download plugin after re-login