Authentication failed error

Web Testing
1

How can ı fix the “authentication failed” error?

2

can you share your log view so we can better assist you?

3

How do I find the log view?

4

In Katalon Studio, you can find the Log Viewer at the bottom of the screen after running a test. Here’s how:

  1. Run your test suite or test case.
  2. At the bottom panel, click the “Log Viewer” tab (it appears automatically when a test runs).
  3. You can also go to View > Log Viewer from the top menu.
  4. Look for the “All” or “Failed” tab within the Log Viewer to filter for errors.
  5. Share a screenshot or copy the relevant error lines, especially anything mentioning “Authentication failed.”
5

I am getting this error when logging into the application. So i can’t open it.
I tried deleting and reinstalling it and logging in with different accounts, but none of that worked.

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image1600×857 98.9 KB

6

What OS and Katalon Studio version are you using?

7

Windows 64

Ver 11.2.1 - Copilot

8

This is defect in Katalon.

You need to close your Katalon Studio and open again you will be logged in.

I also observed this, this happens when you are logged out and try to re login in the same session.

@nghi.phan can I start a conversation in Bug Report for this bug or this will be taken care in this thread itself.

9

restart your pc and it will be fixed!

10

Please do so Akshay

11

Unfortunately, restarting did not work.