Not able to login to Katalon studio

Hi Team,

I am trying to login to Katalon Studio but getting below validation as " Please make sure your credentials are valid"
Also tried after resetting my password but still getting same error.
But able to log in to https://testops.katalon.io/, using same credentials
Could you please suggest some solution. Please refer the attached snapshot

Hi @ritu.singh,

Thank you for joining our Katalon Community.

Suggestion 1: Reset your password and try logging into the account on https://testops.katalon.io

Suggestion 2:

If you’re using internal network, first try to access using your 3g/4g data to see if it work

If it works, then the issue from the internal network. Could you please whitelist the following domains:

You can try using another server URL from the above list to activate your account.

Suggestion 3:
If your network are using proxy, you need to configure the proxy please follow this document to Configure Proxy for Authentication.

First check your proxy system by go to Start Menu → Proxy


Then go to Katalon, add these settings under Configure Authentication Proxy

Make sure to select Manual Proxy

Please let me know if this helps!