Hi @rlinatoc,
I’m Quyen, PM of Cloud Studio from Katalon (the Record feature that you used) . First of all, thank you for contacting us on the issue. We’ve tried to reproduce it, but look like it’s a private link or internal url that we cannot register an account.
We took a closely look at the inspect that you shared in the video. So far, there is no error nor issue related to the Recorder engine spotted in the inspection. We need to collect more information from the Dev Tools of Katalon Platform Recorder Extension to better troubleshoot the issue. If you don’t mind, please help to reproduce it, and at the frozen step, record what you can find in the Dev Tools for us. It would help a lot in figuring out what is going on there.
To access the Dev Tools, please open the “Manage Extensions” dialog on your browser. Then, under “Katalon Platform Recorder” extension, click on “service worker”, and capture all you see under the Console log.
Looking forward to your reply. Thank you very much for your time.