Urgent: Katalon Run Time Engine License not working

Web Testing
1

We have 4 Katalon Run time engine session based licenses. The Katalon test suites were working fine in jenkins till yesterday. Since today morning (oct 7, 2025), we are seeing the below issue in test suites and we are currently blocked. We had a similar issue few days back, and it resolved on its own after a few hours.

Failed to activate with TestCloud license. Failed to get organization or project info
Failed to activate with Katalon Runtime Engine license. 
Failed to activate with TestCloud license. 
Cannot execute this test suite. There is no Katalon Runtime Engine and TestCloud license available.
3 Likes
2

Please give me the username (direct message) and the account name you used to sign in to the KS.

3

Hi Gurleen,

We’re sorry to know that there is a blocker to your execution. As an Enterprise user, could you please submit a support case for a timely assistance at our Support Portal?

In the detail submission, please kindly attach the full console log of your test so that we can investigate as soon as possible.

We hope to see you soon in our Support Portal !

Regards,

Chris

1 Like
4

I assume there is a permission issue

Open settings >> platform integration and recheck the project you have selected whether you have access permissions or not

5

This is an issue with Katalon Run time engine. Katalon Studio is working fine. Can you please clarify on where i should check the settings ? Are you referring to the admin account where we assign licenses to users ? I dont see any option there for platform integration

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6

Katalon studio , project settings

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7

Hello,

we have the same problem, also starting from yesterday.

It seems, that the KRE license was not properly released. In the past, we released it manually in the license management view (as described in Manage Katalon Licenses (Legacy) | Katalon Docs)

The problem is, that we are not able to access the legacy administration page anymore, it is redirecting to the new admin page. And there I was not able to find a way to release the license yet.

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8

use the below link

then select ur organisation –> then click on open testops –> then gear icon(settings) and then choose “Project Management“

image
image787Ă—909 75.1 KB

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9

Thank you for your suggestion, unfortunately it doesn’t work.

The browser directly redirects to “x”.katalon.io after the login (with “x” being a different subdomain, whether login with the company account or with an freshly registered “private” account for testing this issue). And there i have limited options to configure (compared to the legacy pages)

1 Like
10

you are definitely doing something wrong. use below

11

As you have KRE licenses, you can raise support request via support portal. KS staffs can help you.

12

hello, had same problem, support told us to remove orgID from katalon command and its working fine now.

1 Like
13

Hi, We are again getting the same issue today. last week, the support representative asked us to add “-orgId”, we did that and it was working fine. Today, again we are getting the same issue even though we already added the argument orgId and it was working fine till yesterday.

1 Like
14

Dear Gurleen,

I have notified our team, we are on it and will get back to you soon.

Bella

15

Is there already a solution for this?
we have the same issues.

what I have done so far:

  • tried with org-ID
  • tried withoud org-ID
  • tried with new Access-Token

it works a couple of days and then we run into the same issue again.

1 Like
16

Hi @christoph.stadlinger

Thanks for sharing those details, and sorry you’re still running into the same issue. I’ve notified our team about this recurring behavior so they can take a closer look.

In the meantime, could you please submit a ticket via our Support Portal with your execution logs and project setup details? That’ll help our engineers investigate faster and identify why the token keeps expiring after a few days.

Appreciate your patience, and I’ll make sure to update this thread once we have more info from the team :green_heart:

Bella

17

Hi @christoph.stadlinger :waving_hand:

Thanks for the update and for sharing what you’ve tried so far!
This issue is related to a known license validation problem, you can check the details and current workaround here:
:link: There is no Katalon Runtime Engine and TestCloud license available

Our team has already documented the behavior and is working on an official fix, expected within this week, so the license won’t get stuck anymore. :green_heart:

Appreciate your patience while we roll this out! Please let me know if any else we can assist you with.

Bella

1 Like