Cannot execute this test suite. There is no Katalon Runtime Engine and TestCloud license available

AI Testing
, ,
1

Hi Katalon Team,

Encountering below error while running the git ci/cd pipeline execution. Could you please help us on this?

we have purchased the Katalon Runtime Engine license on 14-04-2025

Failed to activate with TestCloud license. Failed to get organization info
Failed to activate with Katalon Runtime Engine license.
Failed to activate with TestCloud license.
Cannot execute this test suite. There is no Katalon Runtime Engine and TestCloud license available.

please let us know if you required more details

Thanks

NEC

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Katalon KRE problems after Katalon organization change
2

Hi there, and thanks for posting in the Katalon community! :hugs:

To help you faster, please review our guide on Git here:

Double-checking the steps and configurations might resolve the issue.

If the doc doesn’t help, feel free to provide more details, and a community member will assist you soon. Thanks for being a part of our community!

Best,
Elly Tran

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3

I have passed it over to our team for support. Thank you for your patience!

Bella

4

Hi @ica_mmbs_support , we just created a support ticket for you to keep track of the ticket history here, let us drop a message to help you resolve this issue

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5

I am suddenly seeing the same error when I run my test cases via Jenkins Katalon plug-in. I tried to click on the above support ticket link and the login to Katalon support just spins.

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