Kre problem with the license

[Testing_Memory]

hi!!

We have a problems with kre.It work fine until today,wich raises a license problem.The payments is debited and it is done.

Can you help us plase?!

Santiago

This is the error:

org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:163)\n\tat org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:202)\n\tat org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:97)\n\tat org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:542)\n\tat org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:143)\n\tat org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:92)\n\tat org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:78)\n\tat org.apache.catalina.valves.AbstractAccessLogValve.invoke(AbstractAccessLogValve.java:687)\n\tat org.apache.catalina.valves.RemoteIpValve.invoke(RemoteIpValve.java:764)\n\tat org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:357)\n\tat org.apache.coyote.http11.Http11Processor.service(Http11Processor.java:382)\n\tat org.apache.coyote.AbstractProcessorLight.process(AbstractProcessorLight.java:65)\n\tat org.apache.coyote.AbstractProtocol$ConnectionHandler.process(AbstractProtocol.java:893)\n\tat org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1723)\n\tat org.apache.tomcat.util.net.SocketProcessorBase.run(SocketProcessorBase.java:49)\n\tat java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)\n\tat java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)\n\tat org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)\n\tat java.lang.Thread.run(Thread.java:750)\n",“message”:“Your trial has expired. Please subscribe to continue using Katalon Runtime Engine.”,“path”:“/api/v1/license-keys/activate”}
Your trial has expired. Please subscribe to continue using Katalon Runtime Engine.
Online activation for console mode failed.
Activation failed. Please make sure you are using a valid license.
All launchers terminated
URGENTE HUBO UN ERROR AL EJECTURA Testbasico.bat y no se puede continuar.
Errorlevel: 0
ECHO está desactivado.
C:\Memory\Katalon\Katalon_Studio_Engine_Windows_64-8.0.0>

[Elly_Tran]

Hi,

Have you dealt with the problem?

[amal.benny]

Hi ,
I have the same issue
to continue using Katalon Runtime Engine.“,“path”:”/api/v1/license-keys/activate"}
Your trial has expired. Please subscribe to continue using Katalon Runtime Engine.
Online activation for console mode failed.
Activation failed. Please make sure you are using a valid license.
All launchers terminated.
Please provide a solution
Thanks

[bionel]

@amal.benny if you have a licence, you can open a ticket with Katalon Supoort, see:

https://katalonsupport.force.com/katalonhelpcenter/s/article/How-to-submit-a-Support-Case

If not, buy one.

[kazurayam]

You should know Katalon office will be closed for a week.

[Holiday] Vietnamese Lunar New Year 2023

HI Community members! [Social Post] We’d like to inform you that our Vietnam office will be closed from Friday, January 20 to Thursday, January 26, 2023 to celebrate our Lunar New Year. If you encounter any problem whilst using Katalon platform, please don’t hesitate to email community@katalon.com and we’ll get back to you as soon as possible! We recently launched the Katalon Academy Certification Program, should you have any issues getting your certificates, please contact us …

[bionel]

@kazurayam

You should know Katalon office will be closed for a week

well, a sane company offering SaaS services should have ‘on-call’ guys for such.
Otherwise, is not worth it to spend money with products poorly supported

What if i send a ticket to… let’s say, AWS, since i use lot of products from them and the bills are pretty huge, and they reply ‘sorry, we are out, perhaps drunk, for a week?’