Unknown device or simulator UDID error issue when testing on real device

Hello, im a newbie with katalon and im trying to test on my iOS real device

Currently, I’m having a problem to start my application when i want to record on iOS device. Katalon Studio did detect my device from the ‘Device name’ dropdown list and I entered the correct application ID then I click ‘Start’

But it pop up the error as below, Please help to assist, Thanks

I also have tried to check the connected devices for the terminal using idevice_id --list. My device was detected and listed under the list

Hi,

Welcome to our community. From the screenshot, I guess that you should review carefully each step from the guide to set up real iOS device here: [Mobile] Set up real iOS devices in Katalon Studio | Katalon Docs so that it can find the device.

Hi, seems like the issue still occur when i try to set up my iOS real device. I can build the ‘Integration app’ and ‘WebDriverAgent’ on the device. But, when i try to run on Katalon, it display the same error

Hi there,

Thank you very much for your topic. Please note that it may take a little while before a member of our community or from Katalon team responds to you.

Thanks!

Hi,

Which version have you been using?

Hi, this issue has been solved

I ask my iOS developer team to help register my device UDID so that i can access their ipa file. Then, i also need to downgrade my iOS driver (xcuitest driver) to v5.0.0 by referring to this guidelines
[Error "HTTP method that is not supported by the mapped resource" when Tap/Swipe on Mobile | Katalon Docs]

Other info:
Katalon version: 9.5.0

Thank you for your time responding to my question!