Unexpected error occurs during executing get latest plugins - Katalon 8.1.0

We have been using Katalon for a couple of years. At about the same time when our Node-locked license was replaced by a Floating license, we are now seeing an error every time we attempt to run katalonc from the commandline, specifically:

Start reloading plugins…
com.kms.katalon.activation.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins

Followed by additional StackTrace information.

As far as we are aware there have been no other changes in our environment, other than the change of license from Fixed to Floating at (or about) this time.

We are using katalonc as follows:

katalonc -noSplash -runMode=console -retry=0 -apiKey=“XXXXXXXX” -licenseRelease=true -orgID=68386 -projectPath=" %teamcity.build.checkoutDir%\Tech Debt.prj" -testSuitePath=" Test Suites/TestSuite_OneAdmin" -executionProfile=“UAT” -browserType=" Chrome (headless)" -testOpsProjectId= 211231

(The apiKey true value has been masked as this is a forum)

Can anyone shed any light on this? All of our tests are now broken…

Thanks!

Can you attach the stack trace information?

The stack trace (as displayed in the TeamCity log) is as follows:

Thu Sep 08 16:01:03 BST 2022
com.kms.katalon.activation.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins
at com.kms.katalon.activation.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:83)
at com.kms.katalon.activation.plugin.service.PluginService.getOnlinePlugins(PluginService.java:315)
at com.kms.katalon.activation.plugin.service.PluginService.reloadPlugins(PluginService.java:95)
at com.kms.katalon.activation.plugin.handler.ConsoleModeReloadPluginsHandler.reload(ConsoleModeReloadPluginsHandler.java:24)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at com.kms.katalon.execution.console.ConsoleMain.reloadPlugins(ConsoleMain.java:555)
at com.kms.katalon.execution.console.ConsoleMain.launch(ConsoleMain.java:479)
at com.kms.katalon.console.application.ConsoleApplicationStarter.start(ConsoleApplicationStarter.java:37)
at com.kms.katalon.application.Application.runConsole(Application.java:125)
at com.kms.katalon.application.Application.start(Application.java:88)
at org.eclipse.equinox.internal.app.EclipseAppHandle.run(EclipseAppHandle.java:203)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.runApplication(EclipseAppLauncher.java:137)
at org.eclipse.core.runtime.internal.adaptor.EclipseAppLauncher.start(EclipseAppLauncher.java:107)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:401)
at org.eclipse.core.runtime.adaptor.EclipseStarter.run(EclipseStarter.java:255)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:498)
at org.eclipse.equinox.launcher.Main.invokeFramework(Main.java:657)
at org.eclipse.equinox.launcher.Main.basicRun(Main.java:594)
at org.eclipse.equinox.launcher.Main.run(Main.java:1447)
Caused by: com.kms.katalon.activation.plugin.models.KStoreClientException: Invalid Request. Status Code: 422. Message: Unprocessable Entity
at com.kms.katalon.activation.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:333)
at com.kms.katalon.activation.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:59)
… 24 more