Error is displayed while loading plugins in Katalon 7.4.0

#1

Hi Team,

I am getting error while reloading plugins in Katalon due to which I think Report not getting generated while running suite.

Please look into this issue as its throws below error:

Error reloading plugins
com.kms.katalon.plugin.models.ReloadPluginsException: Unexpected error occurs during executing reload plugins under account: credential: neeraj.srivastava@exlservice.com, endpoint: https://store.katalon.com/api/products/ks?appVersion=7.4.0&appType=KSE&licenseType=FREE
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:248)
at com.kms.katalon.composer.handlers.ReloadPluginsHandler$1.run(ReloadPluginsHandler.java:79)
at org.eclipse.core.internal.jobs.Worker.run(Worker.java:55)
Caused by: com.kms.katalon.plugin.models.KStoreClientExceptionWithInfo: Unexpected error occurs during executing get latest plugins
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:84)
at com.kms.katalon.plugin.service.PluginService.getOnlinePlugins(PluginService.java:277)
at com.kms.katalon.plugin.service.PluginService.reloadPlugins(PluginService.java:94)
… 2 more
Caused by: java.net.SocketException: Connection reset
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.createLayeredSocket(SSLConnectionSocketFactory.java:394)
at org.apache.http.conn.ssl.SSLConnectionSocketFactory.connectSocket(SSLConnectionSocketFactory.java:353)
at org.apache.http.impl.conn.DefaultHttpClientConnectionOperator.connect(DefaultHttpClientConnectionOperator.java:134)
at org.apache.http.impl.conn.PoolingHttpClientConnectionManager.connect(PoolingHttpClientConnectionManager.java:353)
at org.apache.http.impl.execchain.MainClientExec.establishRoute(MainClientExec.java:380)
at org.apache.http.impl.execchain.MainClientExec.execute(MainClientExec.java:236)
at org.apache.http.impl.execchain.ProtocolExec.execute(ProtocolExec.java:184)
at org.apache.http.impl.execchain.RetryExec.execute(RetryExec.java:88)
at org.apache.http.impl.execchain.RedirectExec.execute(RedirectExec.java:110)
at org.apache.http.impl.client.InternalHttpClient.doExecute(InternalHttpClient.java:184)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:82)
at org.apache.http.impl.client.CloseableHttpClient.execute(CloseableHttpClient.java:107)
at com.kms.katalon.plugin.service.KStoreRestClient.executeGetRequest(KStoreRestClient.java:327)
at com.kms.katalon.plugin.service.KStoreRestClient.getLatestPlugins(KStoreRestClient.java:60)
… 4 more

Thanks & Regards,
Neeraj Srivastava

#2

I have the same problem as well, but for me it just started happening and I was using 7.1 for a long time. I updated to 7.4 hoping it would solve the problem, but it has not fixed it. I don’t even have any plugins installed to begin with and I’m not using Enterprise. I’m getting this plugin error every time I open Studio now. It’s very annoying. I’m also getting a warning every time I open Katalon that says “Reload plugins failed due to password change. Please reactivate Katalon Studio.” I haven’t changed my password recently and I only updated to the latest version of Katalon after this problem was already happening in the version I’ve been using for months.