I’m unable to log into Katalon Test Ops in Chrome with my usual credentials. It was fine last week, but today I can’t get in. I’ve tried resetting my password but I’m taken on a loop.
Step 1: Go to Katalon TestOps login page. Enter email address and password and attempt to log in. Get the message ‘Too many failed attempts. Please visit https://analytics.katalon.com to unlock the CAPTCH and try again’. (Note: The CAPTCHA is unlocked when I get this message)
Step 2: I copy the link in the above message and am just taken to the normal login page where CAPTCHA isn’t unlocked. Enter email address and password and login, same result as step 1.
Step 3: Re-enter login details, tick ‘I’m not a robot’ and attempt to login. I now get the message ‘invalid credentials’.
Step 4: Reset password.
Step 5: Repeat step 1 with new password. Same issue from step 1 onwards occurs and it’s a continual loop.
I’m currently logged into Katalon Studio V7.9.0 and daren’t log out in case it occurs in there too. My other colleagues are not having any issues.
Attempted the above in Firefox and all I get is ‘incorrect email or password. Please try again’.
Once again, resetting password doesn’t fix it.