login with valid credentials to Katalon studio failing

Product Forums Katalon Studio
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I’m unable to login KS Tool getting “please make sure your credentials are valid” error with correct credentials.

Same details I’m able to login with Katalon testops in web.

Kindly check.

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2

Hi @selva.nagarajan, We need more details, please see: [TIP] How To Help Us Help You!

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Hi @selva.nagarajan ! Welcome in the Katalon Community, Please reset password and try again

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Activation collection is failed
java.lang.IllegalArgumentException: TestOps Plan is blank.
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:465)
at com.kms.katalon.application.utils.ActivationInfoCollector.activate(ActivationInfoCollector.java:402)
at com.kms.katalon.activation.dialog.ActivationDialogV2$9.lambda$0(ActivationDialogV2.java:302)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)

Failed to activate user credentials. Error message: Please make sure your credentials are valid.

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Hi @Elly_Tran, Any thoughts regarding this issue?

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Hi,

Thank you for letting me know. Please refer to this: Error "Please make sure your credentials are valid."

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@selva.nagarajan Please confirm if your issue is resolved

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IT team working on this issue to check katalon domain…

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Thnx. Kindly let us know on the updates

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Hi Selva, this is a known issue when using KS 8.5.2 and older versions. Please download the latest one here and you should login to KS successfully: Katalon Studio Free Download | Katalon

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