I have been trying to record a script using the Record Web and nothing is recording. It connects to the correct URL but nothing after that. I upgraded the browser, yet nothing.
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Hi there, and thanks for posting in the Katalon community! 
To help you faster, please review our guide on Record Web Utility here: Record Web utility in Katalon Studio | Katalon Docs. Double-checking the steps and configurations might resolve the issue.
If the doc doesn’t help, feel free to provide more details, and a community member will assist you soon.
Thanks for being a part of our community!
Best,
Elly Tran
Hello,
I have reviewed the guide and followed the instructions as described,
but unfortunately, the recording still does not work.
I believe this is a critical issue and would appreciate a prompt resolution.
Thank you for your attention to this matter.
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kindly share application you are recording, error trace katalon version etc?
Katalon offers 3 products named something like “Record Web”:
These are completely different.
Which product are you working on?
Please tell us the version of the product, and the type and the version of browser you use.
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Hello,
I am using the “Record Web” utility in Katalon Studio and using the Chrome browser to record the script. After I enter the URL and click record on Chrome, it goes to the correct URL but nothing after that.
Usually there is a Red box to indicate the Object being utilized, but now, nothing happens after the landing page.
Thanks,
Sheela Ramji.
What is the versions?
It is known that some recent versions do not work well. But until you tell us the versions, nobody would be able to advice you what to do next.
The Katalon version is 10.1.0, Build - 223
Thanks,
Sheela Ramji.
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Possibly you have got a known issue same as
You should upgrade Katalon Studio to the version equal to or newer than 10.2.2. Why? → see Katalon 10.2.1 now using Chrome for Testing? - #20 by Elly_Tran
The latest available version is 10.2.4.
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I use of Katalon Recorder
The Chrome browser version is 138.0.7204.101.
I have reviewed the guide and followed all the instructions exactly as described,
but unfortunately, the recording still does not work.
I consider this a critical issue, and I sincerely request a prompt resolution.
Frankly, I’m not sure what your company is doing when the product is in such an unusable state.
Could you please explain what the Web Recorder Plus actually does, and where I can download it?
Hi @jinkuk,
Thank you for sharing your issue and idea. Katalon Recorder is still running with limited maintenance resources from our product team. We would like to encourage you trying Katalon Web Recorder Plus which is a bulit-in function in Katalon Studio with advanced enhancement. You can read about the announcement here and refer to other discussion: Katalon recorder extension crash - #15 by vu.tran.
Hope this can help. Thanks
Hello
What exactly do you mean is included in Katalon Studio?
No matter how hard I look, I don’t see anything related to it.
Please let me know which version of Katalon Studio includes Katalon Web Recorder Plus, and provide a direct link if possible.
Also, why did you suddenly change this functionality and create confusion for users?
I honestly do not understand your actions.
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Hi @jinkuk,
According to Katalon Web Recorder Plus, Katalon Web Recorder Plus is available as a beta feature in Katalon Studio 10.20 and later versions. To enable it, you need to go to Katalon Studio > Preferences > Katalon > Beta Features and check the box for Katalon Web Recorder Plus.
Hope this helps!
@vu.tran made a typing mistake.
10.20 → 10.2.0
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No, you misunderstood. Katalon actually did NOT change “Katalon Recorder” to make “Katalon Web Recorder Plus”.
These are named similar, but are completely different sets of software. The similarity of names confused you, @jinkuk.
Katalon has never announced that the old Katalon Recorder product is already dead. But I think that the product is actually going to fade away. You should just let it go.
Thanks Kazu 
We will miss you Old Katalon Recorder. Things won’t be the same without you 
Not really suddenly.
Katalon Recorder is an old software. It was there in the market far earlier than 2017 when I first saw it. It was a mimic of the well-praised “Selenium IDE”, which was made public in 2006.
Katalon Recorder is implemented as an extension module contained inside web browsers (Chrome, Firefox, etc). It is strictly constrained by the API provided by the containers.
The web browsers have evolved many times since their early days. They forced backward-incompatible changes for the extension modules. The most significant change for Katalon Recorder was the fade-out of Chrome Manifest V2:
So, it is not accurate to say “Katalon changed their product”. The browsers have changed themselves while Katalon Recorder stayed unchanged. Due to the backward-incompatible changes of the browsers, the old extensions are now forced to fade away.
The option that Katalon took was to re-invent a new software named “Katalon Web Recorder Plus” that is not a browser-extension module but covers the same problem domain (recording, editing and debugging functional tests for Web UI). I think that we should embrace the new one.
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