Not able to use the Katalon AI Assist

Before hitting that Ask the Community button, make sure to:

  • Search for similar topics to make sure it hasn’t been reported by another member;
  • Assign suitable tags to your topics (e.g. katalon-studio, web-testing, chrome, etc.)
  • Encourage other members to Vote on your topic so that we can prioritize your issue(s)!

  • And most importantly, try to follow the template below. :smiley:

User information
In case of License issue, please provide : acco

untID, account owner email address

*Summary
Summary of bug log you have faced

*Steps to reproduce
Step by step explanation

*Expected Results

*Actual Results

*Screenshots / Videos
(please attach screenshots or videos if necessary to reproduce the issue)

*Blocker?
Yes/No

Number of affected users?
The whole number of users you think might be affected


*Operating System
e.g. Windows 10/11 or MacOS Montery

*Katalon Studio version
e.g. version 8.x.x

*Katalon Studio logs
Windows logs folder: Katalon Studio folder>\config\.metadata\.log
MacOS logs folder: file:///Applications/Katalon%20Studio.app/Contents/MacOS/config/.metadata/.plugins/org.eclipse.ui.workbench/log

Environment (for Web Testing)
Browser & browser version

Environment (for Mobile Testing)
Browser and Browser version

Environment (for Mobile testing)

Appium version

Mobile platform/version under test: (for example: iOS 11 or Android 7)

Real device or emulator/simulator: (for example: iPhone 6s real or Nexus 6 simulator)

Xcode version (for iOS): (for example: Xcode 8 or Xcode 11)

Appium Logs: \.appium

Application file (.apk/.ipa): (if possible)

Add images

Before hitting that Ask the Community button, make sure to:

  • Search for similar topics to make sure it hasn’t been reported by another member;
  • Assign suitable tags to your topics (e.g. katalon-studio, web-testing, chrome, etc.)
  • Encourage other members to Vote on your topic so that we can prioritize your issue(s)!

  • And most importantly, try to follow the template below. :smiley:

User information
In case of License issue, please provide : acco

untID, account owner email address

*Summary
Summary of bug log you have faced

*Steps to reproduce
Step by step explanation

*Expected Results

*Actual Results

*Screenshots / Videos
(please attach screenshots or videos if necessary to reproduce the issue)

*Blocker?
Yes/No

Number of affected users?
The whole number of users you think might be affected


*Operating System
e.g. Windows 10/11 or MacOS Montery

*Katalon Studio version
e.g. version 8.x.x

*Katalon Studio logs
Windows logs folder: Katalon Studio folder>\config\.metadata\.log
MacOS logs folder: file:///Applications/Katalon%20Studio.app/Contents/MacOS/config/.metadata/.plugins/org.eclipse.ui.workbench/log

Environment (for Web Testing)
Browser & browser version

Environment (for Mobile Testing)
Browser and Browser version

Environment (for Mobile testing)

Appium version

Mobile platform/version under test: (for example: iOS 11 or Android 7)

Real device or emulator/simulator: (for example: iPhone 6s real or Nexus 6 simulator)

Xcode version (for iOS): (for example: Xcode 8 or Xcode 11)

Appium Logs: \.appium

Application file (.apk/.ipa): (if possible)

Add images

Hi @asad.kamil — thanks for reporting this. We need a bit more detail to investigate the AI Assist issue.

Could you please update the topic with:

  • the exact error message or a screenshot
  • your Katalon Studio version
  • whether this is AI Assist / StudioAssist inside Katalon Studio
  • steps to reproduce the issue
  • your Account ID and account owner email if you think this may be license-related

Right now the post body only contains the bug-report template, so we do not yet have enough information to determine whether this is a license issue, setup issue, or product bug.

hi @asad.kamil

there is no information on your posted topic, just a title Not able to use the Katalon AI Assist
please give the detailed information about your issue

Hi @nghi.phan ,

I am using a licensed version 11.2.0
Issue is with Katalon AI Assistant

my account ID- asad.kamil@bell.ca

Hi @asad.kamil — thanks for sharing the screenshot.

From the error shown in the screenshot, the issue appears to be with Katalon AI Assistant service/configuration, The key error shown is InternalServerError: 503 with Could not resolve AI config.

To help us investigate further, could you please share:

  • your Account ID
  • account owner email
  • whether this happens in all projects or only one
  • whether it worked before and started failing recently, or has never worked
  • if other users in the same account see the same issue

Once we have that, we can check further from our side.

Thanks
Bella

  • your Account ID - asad.kamil@bell.ca
  • account owner email- asad.kamil@bell.ca
  • whether this happens in all projects or only one - All projects
  • whether it worked before and started failing recently, or has never worked - it worked before around 3-4 months back
  • if other users in the same account see the same issue- not sure but I am facing this issue since 3 months

For more info PFA my account details