Hi
Purchase a KRE devOps license in september 11. Now i cant execute tests remotely because of this error. Its told me then im using a trial and its expired, but my account info told me that i purchased license for a year starting from september 11, 2020. What am i doing wrong?
| [12:30:07] | [Step 1/1] Activating… |
|---|---|
| [12:30:07] | [Step 1/1] Start activating offline… |
| [12:30:07] | [Step 1/1] Search for valid offline licenses in folder: /root/.katalon/license |
| [12:30:07] | [Step 1/1] The number of valid offline licenses: 0 |
| [12:30:07] | [Step 1/1] Offline activation failed. |
| [12:30:07] | [Step 1/1] Start activating online… |
| [12:30:14] | [Step 1/1] Katalon TestOps: Unexpected response, URL: https://analytics.katalon.com/api/v1/license-keys/activate?machineKey=someID&ksVersion=7.8.1&email&organizationId=&sessionId=someID&hostname=vps-85686dab.vps.ovh.net&package=ENGINE, Status: 400, Response: {“timestamp”:“2020-12-21T12:30:14.347+0000”,“status”:400,“error”:“Bad Request”,“message”:“Your trial has expired. Please subscribe to continue using Katalon Runtime Engine.”,“trace”:"com.katalon.kit.exception.KaBadRequestException: Your trial has expired. Please subscribe to continue using Katalon Runtime Engine. |
| [12:30:14] | [Step 1/1] Your trial has expired. Please subscribe to continue using Katalon Runtime Engine. |
| [12:30:14] | [Step 1/1] Online activation for console mode failed. |
| [12:30:14] | [Step 1/1] Activation failed. Please make sure you are using a valid license. |
| [12:30:14] | [Step 1/1] All launchers terminated |
I can see usage of my apikey
but in admin.katalon i cant see utilization of my license
And here is a screenshot with licenses
