KRE not starting, telling "The number of the registered machines cannot exceed the license quota”

Product Forums Katalon Studio
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1

Hello,

We have just renewed our license for “Katalon Runtime Engine (Floating)”.

I am now getting this weird error, under a 400 error on the api/v1/license-keys/activate endpoint:
“The number of the registered machines cannot exceed the license quota”

I got it both with an old key and a new key.

I got it even after having deleted all the “registered machines” under admin/license_keys/unlimited_engine for KRE.

Also, the console tells me that I have “unlimited machine quota”!

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What am I missing?

Regards,
–Michel

2

Hi Michel,

Thank you for sharing this with us. I will check and get back to you shortly. Just to remind that, if you are our paid user, you can always raise a ticket to our dedicated help centre Katalon Help Center. Best.

3

Hi Michel,

I have checked with our support team and please help raise a ticket (for paid users) here Katalon Help Center so they can help reproduce your issue. If anyone faces the same issue, please let me know. We are checking our internal system to solve the root cause. Thanks!

4

Hello Vu,

Thanks for your message.

Indeed, I already have an open ticket at Katalon Support, and one of your colleagues is investigating this issue.

Regards,
– Michel

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