Keyword files count is not updated in the katalon certifications

Web Testing
1

I created many keyword files by both manual and AI assisted way but still it is showing only 2 as my count.

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@viet.nguyen can you help

3
  1. Create separate keyword files under the Keywords folder instead of putting multiple keywords in one file.
  2. Make sure each keyword method is annotated with @Keyword and follows Katalon’s custom keyword conventions
  3. Reopen or refresh the certification page after adding the files, since the progress may not update instantly. it takes ~ 24-72hours
4

I did the same but still it is not counting

5

It looks like the certification progress may not have updated yet. You could try refreshing the project, restarting Katalon Studio, or syncing your account if that option is available.

If the keyword count is still showing only 2 after some time, I’d recommend reaching out to Katalon Support or sharing your project details here so the team can investigate whether there’s an issue with the certification tracker.

6

Create in separate files

7

It take some time to reflect the progress.

8

Hi Thanks for your suggestion I tried that one as well but still it is not syncing. Now I planned to create more keywords. how can I reachout to support team any Point of contact

9

Thanks @Everyone for your suggesstions. My issue got resolved.

10

hi @alamelu.priyadharshi

can you share with us how it resolved? so we can do the same thing if we’re facing same issue

11

Hi @depapp ,

I tried Multiple ways to resolve this issue as below,

  1. I posted about my issue in community portal after I waited for few days, to get some support from Katalon team on this.
  2. Instead of waiting and be idle, I created new project and created new feature file from Scratch as per the number of files required.
  3. I also made sure that my project is in sync with the Katalon academy and some time I retry to re sync it though if the settings are already updated (did the same for my 1st project still that didn’t made any changes to my 1st project sync)
  4. Fortunately, it got synced after my new projected created. (But if it didn’t even sync after that, I would’ve reached out to the katalon academy support team through mail.)

Hope this helps you.

12

Thanks for the share!!

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hi @alamelu.priyadharshi noted with thanks
this may help another member that face same issue with you