Katalon Run time engine Execution error

Product Forums Katalon Studio
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1

I got my Online trial license for KRE. When i am trying to run the Command from Command line. I am getting the below error.
Command Used:
"katalonc -noSplash -runMode=console -projectPath=“C:\Users\SShanmugam\Katalon Studio\Emma\Emma.prj” -retry=0 -testSuitePath=“Test Suites/Sanity/Emma_Sanity Test suite_Devtest” -executionProfile=“default” -browserType=“Chrome” -apiKey=“0479a75b-288a-4693-a76b-4fe09af15cf8"”

INFO: User working dir: C:\Users\SShanmugam\Downloads\Katalon_Studio_Engine_Windows_64-7.6.2\Katalon_Studio_Engine_Windows_64-7.6.2
INFO: Error log: C:/Users/SShanmugam/AppData/Local/Temp/session-996315d3/.metadata/.log
INFO: Katalon TestOps server URL: https://analytics.katalon.com
INFO: Katalon Store server URL: https://store.katalon.com
INFO: User home: C:\Users\SShanmugam
INFO: Java vendor: Oracle Corporation
INFO: Java version: 1.8.0_181
INFO: Local OS: Windows 7 64bit
INFO: CPU load: 14%
INFO: Total memory: 16258 MB
INFO: Free memory: 7105 MB
Start getting machine ID on Windows
Start appending additional signatures
hardwareSerialNumber
osDependentUsername sshanmugam
End appending additional signatures 22e97d82-a876-4590-9273-3ae9f61f170a__sshanmugam
End getting machine ID on Windows 6e6fb79a9d708700d816c511ab242321
INFO: Machine ID: 6e6fb79a9d708700d816c511ab242321


Activating...
Start activating offline...
Search for valid offline licenses in folder: C:\Users\SShanmugam\.katalon\license
The number of valid offline licenses: 0
Offline activation failed.
Start activating online...
Cannot connect to Katalon TestOps server. Please check your Internet connection and try again.
All launchers terminated

C:\Users\SShanmugam\Downloads\Katalon_Studio_Engine_Windows_64-7.6.2\Katalon_Studio_Engine_Windows_64-7.6.2>"

Proxy setting;
Usually I ran my test cases with No Proxy, I tried configure with manual one as well as the no proxy but i am getting the test ops not connected error.
I have contact May@katalon.com for technical help also still i am not getting any response. Please help me to sortout this issue.

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2

@saranya.ranganayaki

After you configure the proxy in your project, please try to generate the command using Command Builder from KSE again, it would include the proxy parameters in your command line, which will be used by KRE.

3

I tried the same, but still i am getting the below error
“Start activating online…
Cannot connect to Katalon TestOps server. Please check your Internet connection and try again.
All launchers terminated”

4

Issue fixed after we add the admin.katalon.com and analytics.katalon.com to whitelist

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