Katalon close by itself

Product Forums Katalon Studio
,
1

Hello,

I am using katalon 7.7.2 and i have been noticing that the ide keeps closing by itself after making some changes.

Sometimes with a simple click on a button on the ide and then the ide closes by itself.
Not sure that if its happening with someone else but with me i have been happening a lot recently.

Any suggestions how i can stop this from happening considering that sometimes i lose my changes when it does like this.

Thanks

2

@anuradha I am also using 7.2.2 on Mac as well as Windows and I am not noticing this behavior.

I would suggest you to completely uninstall Katalon Studio and Install it again using Admin rights.

If it still happens please post it here again.

3

Hello,
Just wanted to add that this is still happening in 7.7.2. The ide closes if we do not do any action for some time.

I will give few scenarios i noticed.
Ex1 :I have 5 test cases , i am writing a test in the forth one. The rest has not been opened or used yet.
If i try to open the rest the ide closes by itself.
Ex2: I have taken a break and came back.The ide was open. I try to make a change or anything and then the ide closes by itself.

I am not sure if i am the only one experiencing it or not but this is happening a lot with me on 7.7.2.

Have tried to uninstall and install again as well but this keeps happening.

Thanks

4

@anuradha, @manpreet.mukkar

Could you please share the error log file to us and observe the Katalon memory on Task Manager before the IDE closes.

Thanks

5

Hi @duyluong Its the error log from Help->Error log?

Thanks

6

@anuradha

Yes, that’s the error log file that we need.

7

Hi @ThanhTo, @duyluong, i have send you both the log by pm.

Thank you