I keep getting this error

Hello,

I keep getting this error and I don’t understand what I’m doing wrong.

Test Cases/New Test Case 1 FAILED because (of) Unable to open browser with url: ‘https://www.katalon.com/’ (Root cause: org.openqa.selenium.WebDriverException: chrome not reachable

** (Driver info: chromedriver=2.35.528161 (5b82f2d2aae0ca24b877009200ced9065a772e73),platform=Windows NT 6.1.7601 SP1 x86) (WARNING: The server did not provide any stacktrace information)**

Command duration or timeout: 62.00 seconds

Build info: version: ‘3.7.1’, revision: ‘8a0099a’, time: '2017-11-06T21:07:36.161Z’

System info: host: ‘NB7INTERN18M’, ip: ‘MyIPAddress’, os.name: ‘Windows 7’, os.arch: ‘x86’, os.version: ‘6.1’, java.version: '1.8.0_102’

**Driver info: driver.version: CChromeDriver)

I don’t understand why it says Chrome Not Reachable.
Please help. Thank you in advance.
**
Vilva

Don’t you have chrome.exe installed in 2 locations?:

  1. `**C:\\Users\\uuuuu\\AppData\\Local\\Google\\Chrome\\Application\\chrome.exe**`
    
  2. `**C:\\Program Files (x86)\\Google\\Chrome\\Application\\chrome.exe**` 
    

If so please have a look at this:

2 Likes

Thank you for replying Kazurayam, but I don’t think the error is the same. My error says “Chrome not reachable” while yours says 'Chrome failed to start".

However, I realised there are some times when I run my code, chrome does open and my code begins to run. But 9 out of 10 tried I get the error I stated above. I don’t know why sometimes chrome is reachable and sometimes it isn’t.

By searching this forum with ‘Chrome not reachable’, I found the following post:

Also, note
- Katalon Studio requires newer version of browsers: https://docs.katalon.com/display/KD/Supported+Environment — Chrome 58+ is required.
- Spy Web and Record requires a plugin installed in Chrome: https://docs.katalon.com/display/KD/Katalon+Addon+for+Chrome