How to fix "chrome not reachable" Error

Product Forums Katalon Studio
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1

Hello everyone,
I’ll go straight to my issue and thank you in advance for your help.

All of my testcases have the same error

=============== ROOT CAUSE =====================
Caused by: org.openqa.selenium.WebDriverException: chrome not reachable

I tried to find the similar topic and tried the solutions mentioned there but the issue persists.
Download the chrome driver manually and put it in my katalon chrome driver directory. But the issue is still the same. Updated the chrome webdriver from the katalon studio as well.(no change)

=============== ROOT CAUSE =====================
Caused by: org.openqa.selenium.WebDriverException: chrome not reachable

For trouble shooting, please visit: https://docs.katalon.com/katalon-studio/docs/troubleshooting.html
================================================

11-08-2022 01:11:56 PM Test Cases/Roivenue/RoiTest_Connector_Creation_Sklik

Elapsed time: 1m - 5.085s

Test Cases/Roivenue/RoiTest_Connector_Creation_Sklik FAILED.
Reason:
com.kms.katalon.core.exception.StepFailedException: Unable to open browser with url: ''
	at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.stepFailed(WebUIKeywordMain.groovy:64)
	at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:26)
	at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.openBrowser(OpenBrowserKeyword.groovy:81)
	at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword.execute(OpenBrowserKeyword.groovy:67)
	at com.kms.katalon.core.keyword.internal.KeywordExecutor.executeKeywordForPlatform(KeywordExecutor.groovy:74)
	at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords.openBrowser(WebUiBuiltInKeywords.groovy:64)
	at com.kms.katalon.core.webui.keyword.WebUiBuiltInKeywords$openBrowser.call(Unknown Source)
	at RoiTest_Connector_Creation_Sklik.run(RoiTest_Connector_Creation_Sklik:22)
	at com.kms.katalon.core.main.ScriptEngine.run(ScriptEngine.java:194)
	at com.kms.katalon.core.main.ScriptEngine.runScriptAsRawText(ScriptEngine.java:119)
	at com.kms.katalon.core.main.TestCaseExecutor.runScript(TestCaseExecutor.java:448)
	at com.kms.katalon.core.main.TestCaseExecutor.doExecute(TestCaseExecutor.java:439)
	at com.kms.katalon.core.main.TestCaseExecutor.processExecutionPhase(TestCaseExecutor.java:418)
	at com.kms.katalon.core.main.TestCaseExecutor.accessMainPhase(TestCaseExecutor.java:410)
	at com.kms.katalon.core.main.TestCaseExecutor.execute(TestCaseExecutor.java:285)
	at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:142)
	at com.kms.katalon.core.main.TestCaseMain.runTestCase(TestCaseMain.java:133)
	at com.kms.katalon.core.main.TestCaseMain$runTestCase$0.call(Unknown Source)
	at TempTestCase1667909513390.run(TempTestCase1667909513390.groovy:25)
Caused by: org.openqa.selenium.WebDriverException: chrome not reachable
Build info: version: '3.141.59', revision: 'e82be7d358', time: '2018-11-14T08:25:53'
System info: host: 'MINI-DARIK', ip: '100.64.100.6', os.name: 'Windows 10', os.arch: 'amd64', os.version: '10.0', java.version: '1.8.0_282'
Driver info: driver.version: CChromeDriver
remote stacktrace: Backtrace:
	Ordinal0 [0x00EA8CE3+2067683]
	Ordinal0 [0x00E3CBC1+1625025]
	Ordinal0 [0x00D3B690+571024]
	Ordinal0 [0x00D312FA+529146]
	Ordinal0 [0x00D5D98E+711054]
	Ordinal0 [0x00D59286+692870]
	Ordinal0 [0x00D56BF9+683001]
	Ordinal0 [0x00D8DBF6+908278]
	Ordinal0 [0x00D8D6CA+906954]
	Ordinal0 [0x00D87156+880982]
	Ordinal0 [0x00D5FF1D+720669]
	Ordinal0 [0x00D60F5F+724831]
	GetHandleVerifier [0x0115F162+2771330]
	GetHandleVerifier [0x01151145+2713957]
	GetHandleVerifier [0x00F3CC0A+533546]
	GetHandleVerifier [0x00F3B970+528784]
	Ordinal0 [0x00E44F4C+1658700]
	Ordinal0 [0x00E498B8+1677496]
	Ordinal0 [0x00E499A5+1677733]
	Ordinal0 [0x00E54CC4+1723588]
	BaseThreadInitThunk [0x75EB7BA9+25]
	RtlInitializeExceptionChain [0x7703BB3B+107]
	RtlClearBits [0x7703BABF+191]

	at org.openqa.selenium.remote.W3CHandshakeResponse.lambda$errorHandler$0(W3CHandshakeResponse.java:62)
	at org.openqa.selenium.remote.HandshakeResponse.lambda$getResponseFunction$0(HandshakeResponse.java:30)
	at org.openqa.selenium.remote.ProtocolHandshake.lambda$createSession$0(ProtocolHandshake.java:126)
	at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:128)
	at org.openqa.selenium.remote.ProtocolHandshake.createSession(ProtocolHandshake.java:74)
	at org.openqa.selenium.remote.HttpCommandExecutor.execute(HttpCommandExecutor.java:136)
	at org.openqa.selenium.remote.service.DriverCommandExecutor.execute(DriverCommandExecutor.java:83)
	at org.openqa.selenium.remote.RemoteWebDriver.execute(RemoteWebDriver.java:552)
	at com.kms.katalon.selenium.driver.CChromeDriver.execute(CChromeDriver.java:19)
	at org.openqa.selenium.remote.RemoteWebDriver.startSession(RemoteWebDriver.java:213)
	at org.openqa.selenium.remote.RemoteWebDriver.<init>(RemoteWebDriver.java:131)
	at org.openqa.selenium.chrome.ChromeDriver.<init>(ChromeDriver.java:181)
	at org.openqa.selenium.chrome.ChromeDriver.<init>(ChromeDriver.java:147)
	at com.kms.katalon.selenium.driver.CChromeDriver.<init>(CChromeDriver.java:13)
	at com.kms.katalon.core.webui.driver.DriverFactory.createNewChromeDriver(DriverFactory.java:434)
	at com.kms.katalon.core.webui.driver.DriverFactory.startNewBrowser(DriverFactory.java:367)
	at com.kms.katalon.core.webui.driver.DriverFactory.openWebDriver(DriverFactory.java:254)
	at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.doCall(OpenBrowserKeyword.groovy:74)
	at com.kms.katalon.core.webui.keyword.builtin.OpenBrowserKeyword$_openBrowser_closure1.call(OpenBrowserKeyword.groovy)
	at com.kms.katalon.core.webui.keyword.internal.WebUIKeywordMain.runKeyword(WebUIKeywordMain.groovy:20)
	... 17 more

After running the testcase, the browser opens and it is stuck at the blank page then failed wiith the error “chrome not reachable”

image
image1426×952 67.5 KB

2

I see we don’t have any good responses to your query yet- could you give the community more details on the version of the platform, version of chrome and did your test cases work before or never in this use case?

Best, Sara

3

Hello @sara.leslie My Katalon version is KSE 8.4.1, my version of chrome and web driver for chrome is 107 and yes all of my test cases work before and never in this use case. I actually asked the same Question in the Katalonsupportforce.com and I got an answer to test the chrome version 105. So, I tested it and it’s still the same. Tried the webdriver update from the Katalon tools itself Tools->Update webdriver-> chrome. (no help) And also tried manually download the webdriver version 105 and also 103 and paste it in my katalon directory (D:\Katalon\Katalon_Studio_Windows_64-8.2.5\configuration\resources\drivers\chromedriver_win32). That method didn’t work as well. Here is the link → Katalonsupportforce link where I asked the same Question.