After generating the test cases through manual test case generator plugin in JIRA, when I am trying to save the test cases to Katalon(using Save to Katalon button), it just opens up a dialog with a blank screen and a loader showing up all the time. Nothing happens after that.
I need to get this issue resolved at the earliest as I am working on a poc and my trial version is going to expire soon.
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can you press F12 on the browser and see the network logs for any failures
@dineshh , please find the error screenshot.
error seems to be on atlassian…
kindly reach out to atlassian support on katalon integration
@dineshh , I have reached out to the Atlassian support team and they are mentioning -
"that the location data from the add-on is not fetching, we should check with katalon to understand if the integration need any upgrade / plugin in the cloud to be able to fetch the location. The add-on is installed correctly and hence they are available on the Jira issue, but unable fetch the location which is stored at the vendor side. "
@system please help
Are you licensed user? if yes, can you raise a support ticket?
@dineshh , I am currently using the trial version of both JIRA and Katalon. Can you please guide me if there are other alternatives to address this issue ?
hi @albert.vu, Can you help in routing this request to appropriate person
Hi everyone, this is a known issue from our side and we’re fixing it. The ETA is next Friday. Please retry from next Friday 
