How the customers who are PAYING for KSE and KRE real money can get REAL support from KATALON when it’s needed? I do appretiate all the help I got here. But, still, there are comments that are ignored and not addressed (and you shouldn’t just “depend on the kindness of strangers”))

@gdearest07 Have you tried to submit tickets through our Zendesk portal system which is where our dedicated support team will handle your requests? https://www.katalon.com/help-center/

@ThanhTo , it looked like some issues were supposed to be addressed already: [image] Error Message: "Unable to navigate to Step X of test case Y" Web Testing I have the same problem w/o any failing. It just cannot navigate to ANY step (not just to the fail…

That’s what I’m getting trying to use your link: [image]

It’s really strange. I’m able to login to my organization (which is used to PAY Katalon) but in order do get support I need to sign in as an individual Katalon user, which is currently not possible (see the screenshot above). Why cannot people just get support directly from their organization (whic…

How the customers who are PAYING for KSE and KRE real money can get REAL support from KATALON when it’s needed?

Web Testing

gdearest07 September 28, 2021, 5:59pm 3

@ThanhTo, it looked like some issues were supposed to be addressed already:

Topic		Replies	Views
Unable to Log In to Katalon Support Portal and Issues with Katalon Studio Recording Miscellaneous	3	76	November 10, 2025
Support of katalon purchase Web Testing katalon-studio	0	349	March 3, 2020
Katalon TestOps: Unexpected response, URL: https://analytics.katalon.com/oauth/token, Status: 400, Response Integrations integrations , katalon-studio	9	2253	December 8, 2021
Invalid TestOps Credentials Web Testing integrations , katalon-studio , katalon-testops , bugs-report	4	232	April 11, 2026
Trying to contact Katalon for Support Web Testing katalon-studio	2	995	November 22, 2019

How the customers who are PAYING for KSE and KRE real money can get REAL support from KATALON when it’s needed?

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