Failure: result too large when take screenshots in mobile

It allows me to take screenshots in the mobile keywords by default. I have tried to add it in different steps to take screenshots but the result shows me the message “(Result too large)”. And no screenshot can be taken and showed in the report. Is anyone experienced the same issue too?

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@Katalon_Studio @devalex88 @ThanhTo hello , please help me …

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@Zarashima hello , please help me for this topic…

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Hi @emine,

Does this issue appear on PDF report only?

Thanks

Hello @duyluong

no , all reports

Hi @emine,

This issue is caused by the image taken from your device is too large so it cannot be embedded into the reports. We will consider to fix this issue in the basic report plugin soon.

For more details, please share us the device model that will help us resolve quickly.

Thanks

helle @duyluong

Device model is samsung j7 pro

Hi - I have just got this message as well (Result too large).
Running KSE 7.2.6 on Win 10.
Mobile is Moto G6, Android 9.
Any thoughts please?
Thanks
Dan

@duyluong
Hi - any thoughts about why only some people are affected? Is there any way to make the screenshot smaller? I assume most people are able to take a screenshot are they?
Would be grateful for any workaround as screenshots are vital for reporting to test leads.
Thanks
Dan