[Extended] Ask Katalon Anything June 2025 is now live!

[nghi.phan]

Hi all! Ask Katalon Anything (AKA) June 2025 is officially live!

This is a great opportunity for you to engage with the Product Managers behind Katalon products and dive deep into any questions you may have about test automation from scripting, best practices when using the Katalon Platform, to our development roadmaps, upcoming features, and much more.

For this round, we have made it even easier for you to join. Instead of having all questions under one thread, we now have four dedicated threads so you can ask directly on the product that matters most to you (see “Where to ask” below).

1. Timeframe

• Start Date: 2025-06-25T23:00:00Z

• End Date: 2025-07-24T16:59:00Z

2. Meet the team

Xuan Tran@xuan.tran - Associate Product Manager (Katalon Studio)	Viet Nguyen@viet.nguyen - Senior Assistant Program Manager (Katalon Academy)	Ha (Sunny) Pham@ha.tpham - Associate Product Manager (TestCloud)	Tran Le @tran.le - Product Manager (TestOps Enterprise)
Xuan is part of our Katalon Product team and looks after Katalon Studio. Her mission is simple: to make Studio even better, more powerful, and more efficient with every update. She also loves engaging with the Katalon community so if you have any questions about Studio, don’t hesitate to reach out to her. You’re in great hands!	Viet’s the one helping shape the content, listening to your feedback, and making sure everything we offer truly supports your QA journey. Viet will be your go-to person regarding any concerns you might have about Katalon Certification, no matter how big or small. No pressure, no formality, just friendly advice to help you move forward and get the recognition you deserve!	Meet Ms. Hạ (Sunny), a valued member of the Katalon Product team focusing on TestCloud, your gateway to seamless test execution for both automation and manual testing. Sunny is passionate about connecting with the Katalon community and helping users make the most of TestCloud. If you have any questions, feel free to reach out to her, she’s always happy to support.	Meet Tran Le, Product Owner at Katalon with a strong focus on end-to-end AI-driven workflows. Her expertise spans TestOps, automation orchestration, and QA data intelligence. Passionate about helping teams work smarter with data and automation, Tran is always looking for ways to bring greater insights and efficiency to the testing process. If you’re exploring how to optimize your TestOps workflows or leverage AI in testing, she’s the perfect person to talk to during this AKA!

3. Where to ask

• Ask @xuan.tran : Katalon Studio | AI in daily testing activity → [AKA] June 2025 | Katalon Studio
• Ask @viet.nguyen : Katalon Academy | Practitioner Certification → [AKA] June 2025 | Katalon Practitioner Certification
• Ask @ha.tpham : TestCloud | Live testing, live video streaming, execution monitoring → [AKA] June 2025 | TestCloud
• Ask @tran.le : TestOps Enterprise | Functionality and AI Generations of TestOps → [AKA] June 2025 | TestOps

4. Guidelines

• If you have any questions about Studio, Practitioner Cert, TestCloud, and TestOps, please raise them directly in the thread of that product (e.g. refer to TestOps Q&A to ask @tranleez, …). Ask one question at a time by replying to this topic, using the Reply button AT THE BOTTOM of each respective threads.

• We will provide a weekly recap of all the questions asked in a separate thread. Hence, there should be no product-related discussion over here so that we can better focus on each product’s Q&A flow. Be sure to read through the existing questions in the summary by then to see if your question has already been asked by another member, before posting your own.

• Please don’t reply to anyone else’s post. If you’d like to discuss a related topic in more detail, you can Create a new topic

• After posting your question, please give our Product team members from 1-3 days to answer your questions as they might also be busy with other projects

• And lastly, don’t forget to have fun!

Posts/replies that do not follow these guidelines may be removed to keep the AKA session flowing smoothly. Thanks!

5. Super Connector Lucky Draw

We’re running a Lucky Draw to thank members who help grow the community during this round of Ask Katalon Anything (AKA)!

How to enter the draw:

Invite 20 friends to the Katalon Community Forum

• Go to your profile → Invites
• Share your invite links

• Once 20 of your friends join and become active, you’ll automatically earn the Super Connector badge!

Once you receive the Super Connector badge:

• We will automatically track badge earners (by 17 July) in the system and include them in the Lucky Draw. Then we’ll post it right here after the event ends to confirm, and you’ll be entered into the Draw!

Lucky Draw prize:

• 5 lucky members will be randomly selected as winners in this Lucky Draw!
• An exclusive Katalon swag package! ($70 Katalon BackPack and more)

When will the Lucky Draw take place?

• The AKA event runs from June 26, 2025 to July 17, 2025.
• The Lucky Draw will take place after July 17, 2025, once the event ends and we have verified all badge earners.
• The winner(s) will be announced publicly in the forum by July 22, 2025.

FAQs:

Do I need to participate in AKA to enter the Lucky Draw?
No! You just need to earn the Super Connector badge by inviting 20 friends.

What if I invite more than 20 friends?
That’s awesome! But each member will receive one entry into the Lucky Draw per badge earned.

If you have any questions, just reply here I’m happy to help.

Katalon Community Team

[nghi.phan]

Good day to all @trust_level_0

Just a quick reminder that Ask Katalon Anything (AKA) – June 2025 is still open!

If you’re new to the community or working toward your Katalon Practitioner certificate, this is a great time to get involved. The person behind the program, @viet.nguyen is right here to answer all your questions.

Join the Katalon Practitioner Program AKA thread here!
Join Katalon Studio, TestCloud and TestOps thread here!

Cheers,

The Katalon Community Team

[padmini.thanabalan]

Hi Team,

I need your help for automation possibility to MFA authentication.

Please elaborate it and if possible, kindly schedule call for discussing it

Regards,
Padmini T, Senior Test Lead.

[vu.tran]

Hi Padmini,

Thanks for your question. If you are our paid customer, please raise your ticket at our support portal https://katalonsupport.force.com/katalonhelpcenter/s/. This is dedicated to paid customers and your problem seems a confidential one.

Hope this helps.

[nghi.phan]

Hi Community members,

In this thread, we are going to summarize all of the questions & answer that have been asked during Ask Katalon Anything (AKA June 2025) so far. Each comment in this thread will correspond to a separate module within the Katalon Platform to easier navigation:

List of Katalon Studio AKA June 2025 questions & answers

Hence, from now until 2024-07-17T16:59:00Z, feel free to share any questions that you may have about the Katalon Platform i.e. product roadmap, upcoming features, best practices, or troubleshooting.

Keep your questions coming!

---

[AKA] Katalon Studio Q&A

1. How can you save a PDF opened in a new tab to a specific folder using Robot class?

[AKA] June 2025 | Katalon Studio - #3 by jaher.manrique1

@jaher.manrique1

I am currently working on a flow in which clicking a button labeled “Search” opens a new tab containing a PDF document. I would like to save this PDF to a specific local directory instead of the default Downloads folder.

To achieve this, I am using the following commands:

robot.keyPress(KeyEvent.VK_CONTROL)

robot.keyPress(KeyEvent.VK_S)

robot.keyRelease(KeyEvent.VK_CONTROL)

robot.keyRelease(KeyEvent.VK_S)

robot.keyPress(KeyEvent.VK_ENTER)

However, despite having configured a specific path for downloads, the PDF is still being saved in the Downloads folder.

Could anyone please provide guidance on how to ensure that the PDF is downloaded to my designated local directory? Your assistance would be greatly appreciated.

Thank you in advance for your help.

Answer

@xuan.tran

Hi @jaher.manrique1,
This is an interesting scenario, thanks for sharing with us. Unfortunately, we don’t have any official support to make this use case easy in Studio. However, here are a few solutions you can try:
Option 1: Pre-configure browser download location

• Chrome: Settings > Advanced > Downloads > Change location to your target folder
• This makes Ctrl+S default to your chosen directory

Option 2: Adjust the robot script (AI recommended, pls check for mistakes)

        robot.keyPress(KeyEvent.VK_CONTROL);
        robot.keyPress(KeyEvent.VK_S);
        robot.keyRelease(KeyEvent.VK_S);
        robot.keyRelease(KeyEvent.VK_CONTROL);

        Thread.sleep(1000); // Wait for dialog

        // Generate unique file name
        String timestamp = LocalDateTime.now().format(DateTimeFormatter.ofPattern("yyyyMMdd_HHmmss"));
        String filePath = "C:\\Users\\YourName\\Documents\\file_" + timestamp + ".txt";

        // Type file path
        for (char c : filePath.toCharArray()) {
            int keyCode = KeyEvent.getExtendedKeyCodeForChar(c);
            if (KeyEvent.CHAR_UNDEFINED == keyCode) continue;
            robot.keyPress(keyCode);
            robot.keyRelease(keyCode);
            Thread.sleep(50);
        }

        // Press Enter to save
        robot.keyPress(KeyEvent.VK_ENTER);
        robot.keyRelease(KeyEvent.VK_ENTER); 

Hope that this would help

2. Why all katalon version doesn’t work for Chrome Web Recording on Katalon Version 9.7, 10.1.1 and 10.2.2 ?

[AKA] June 2025 | Katalon Studio - #2 by sylvia.astrida

@sylvia.astrida

Dear Katalon Support

Why all katalon version doesn’t work for Chrome Web Recording on Katalon Version 9.7, 10.1.1 and 10.2.2 ?

Thanks
Sylvia

Answer

@xuan.tran

Hi @sylvia.astrida,

It was an issue with Chrome 137, we have already fixed this issue in the latest 10.2.2 release. If you’re using an older version of KS, you can refer to this workaround.
Hope that this would help

3. Has anyone had trouble viewing test steps in the new HTML report template for Test Suite Collections?

[AKA] June 2025 | Katalon Studio - #23 by maartenbout

@maartenbout

Dear Support,

When I export a HTML report of a Test Suite Collection using the new template, I’m getting a overview of all test suites.
The test steps for each test suite are exported into the index.html in script elements (see below), but I can’t seem to view them in my browser.

<script id='0'>
window.addEventListener('DOMContentLoaded', () => {loadExecutionData('0', embedded json goes here)})
</script>

Is it possible to drill down further into each test suite to view the test steps in a browser?

Answer

@xuan.tran

@maartenbout you’re viewing the test suite collection report, and it’s showing to the test case name level only. To view the detailed test steps, you have to view them in each test suite report.

4. How to update Katalon latest version?

[AKA] June 2025 | Katalon Studio - #10 by automation_qa.team

@automation_qa.team

I can’t update to the latest version of Katalon.

Answer

@Elly_Tran

Hi @automation_qa.team,

You can please try upgrading your version via Github here: Releases · katalon-studio/katalon-studio · GitHub. Let me know if it works/not work

5. Can Katalon Runtime Engine (KRE) run on Oracle Linux (ODA) or Oracle Database Appliance (ODA)?

[AKA] June 2025 | Katalon Studio - #7 by sylvia.astrida

@sylvia.astrida

Hi Katalon Support

So glad we have this event

Our question from our client, Does the katalon to run KRE support for Operating System : Oracle Linux (ODA)? or ODA Oracle Database Application ?

Best Regards & Many thanks
Sylvia Astrida
OrganizationID : 1273958
accountID : 1224610
account owner email address : sylvia.astrida@indocyber.id

Answer

@xuan.tran

Hi @sylvia.astrida,
Here’s the list of the environments we officially support: Supported environments for Katalon Studio and Katalon Runtime Engine (KRE) | Katalon Docs. Unfortunately, we haven’t tested on Oracle Linux (ODA) or ODA Oracle Database Application. Have you tried using KRE on these OS? For further support, you can raise it on our support portal as well.

Hope that this would help

[AKA] Katalon Certification Q&A

1. Any checklist before taking the Practitioner Cert? Will it help me shift to automation confidently?

[AKA] June 2025 | Katalon Practitioner Certification - #3 by DucLa

@DucLa

Hi team,

I am new to Katalon and planning to take Practitioner Certificate. Is there a checklist or roadmap you’d recommend before attempting the cert? Also, I’m coming from a manual testing background. Will this cert help me transition to automation confidently? Thank you

Answer

@viet.nguyen

Hi @DucLa. If you’re new to Katalon, I suggest you start with this beginner’s learning path. It will guide you on how to quickly automate UI tests with Katalon Studio. Then, after completing the path, you can join and get the Practitioner Certification.

After getting the certification, you will be confident in using Katalon to create reusable simple tests and run them regularly. Of course, it’s not the end point, you will need to continue to learn about other concepts, methodologies, and stuff to advance and be more efficient in test automation.

2. How long does it take to achieve Practitioner Certification?

[AKA] June 2025 | Katalon Practitioner Certification - #2 by nghi.phan

@nghi.phan

Hi Viet, since I’m new to the certification program and really interested in becoming a Katalon Practitioner.

Just wondering how long does it usually take to complete this if I’m starting from scratch? Would love any tips you have for beginners too ^^.

Answer

@viet.nguyen

@nghi.phan If you are new to the domain, I suggest the same learning path I suggested above to get used to Katalon basic features and how they can be leveraged to get started with automation quickly.

Once you’re equipped with sufficient knowledge about the tool’s how-tos, you can get the Practitioner quite fast, around 1-2 weeks.

[AKA] Katalon TestCloud Q&A

1. how does Live Testing compare to tools like BrowserStack or LambdaTest?

[AKA] June 2025 | TestCloud - #2 by DucLa

@DucLa

Hi @ha.tpham,

I just recently saw the announcement of Live Testing on Forum, not yet try it but how does Live Testing compare to tools like BrowserStack or LambdaTest? Is it possible to share a live session with a teammate to debug together? Would love that for quick collabs. Thank you

Answer

@ha.tpham

Hi @DucLa ,
Thank you for your interest in Katalon Live Testing! We’re excited to hear you saw the announcement.

Katalon Live Testing is designed to provide robust, scalable real-device testing as a core component of the Katalon ecosystem. It offers a seamless workflow with Katalon Studio and TestOps, unique built-in features like automatic result logging with Katalon Manual test function, and planned future innovations such as manual-to-automation test conversion. This tailored experience within our comprehensive platform is where its true value lies.

Regarding your question about sharing a live session for collaborative debugging: Currently, Katalon Live Testing does not support sharing a live session link for real-time collaborative debugging. This is a valuable feature, and we appreciate your feedback on it.

We encourage you to try Live Testing and experience its power firsthand!

Feel free to let me know if you have any concerns.
Thank you.

[AKA] Katalon TestOps Q&A

1. How should I interpret and act on the “most unreliable” flaky test cases?

[AKA] June 2025 | TestOps - #2 by vasanthi.j

[quote=“vasanthi.j, post:2, topic:176747, full:true”]
In this document ‘View test case reports in Katalon TestOps | Katalon Docs’, for flaky testcases, it states the most unreliable testcases.

it captured the defect testcases in that, how its related to application issue, why it states for unreliable testcase.

so here the most unreliable testcase mean, the testcase or testscript needs to be improved or the testcase that is failed most and the defect needs to be fixed on priority

how much we can trust on this flaky testcases.

Answer

@tranleez

Hi Vasanthi.j,

In Katalon TestOps, a flaky test case is a test that both passes and fails from time to time with no code modifications.

When Katalon TestOps identifies flaky test cases as “most unreliable,” it refers to test cases that exhibit inconsistent behavior across multiple executions. This unreliability can stem from: Test Script Issues (as you mentioned), Application Issues (Actual bugs in the application under test, Performance inconsistencies, etc.), or Infrastructure Issues.

Recommended Actions when looking at this Flaky Test Case Report:

• Investigate each flaky test to determine if it’s a test issue or application bug
• Fix test scripts for timing/environmental issues
• Prioritize application bugs revealed by consistent failure patterns
• Use flakiness % to prioritize which tests need immediate attention
  Bottom line: Treat flaky tests as diagnostic tools that need investigation rather than reliable indicators of application health. Focus on stabilizing your most flaky tests first to improve overall test suite confidence.

2.In Katalon TestOps, can the report upload quota (e.g. 3500 per billing cycle) be reset manually?

[AKA] June 2025 | TestOps - #6 by vasanthi.j

@vasanthi.j

In Katalon Testops, under Organization management, Katalon platform shows 3500 quota for the specified billing cycle reports upload. after uploading 2000 reports, can i reset this to upload again. Can this quota be reset. If so how we can do that

in the attached screenshot, it is 112 reports uploaded, can i reset this. Because previously it was 2000+ reports uploaded out of 3500 but now it was 112. is tat it got reset.

Answer

@tranleez

Hi vasanthi.j,

This quota showing the limit of test results that you can run and in short, you cannot reset this by yourself because it will be automatically reset to 0 every month.

Please refer to this document for more details: View Test Usage and Balance in the Usage Dashboard | Katalon Docs

---

Got more questions?

The Ask Katalon Anything (AKA) thread is still open! Drop your questions here and our team or community experts will get back to you.

Thank you for being part of the conversation

-The Katalon Community Team

[tasmia.haider]

Hello. I am currently using the trial version of Katalon Studio for evaluating the product. I had a call with sales almost 2 weeks ago and have been waiting for some question responses since then and still have not received a response. Is this the general timeline for paid customers for a response?

[nghi.phan]

Thanks for sharing your experience, could you please share your details here? We’ll forward them to our Sales team so they can assist you as soon as possible. In the mean time, if you have any other questions related to Katalon Product Features, feel free to drop any question, our Product Managers are here to help!

[tasmia.haider]

Hi,
Thank you for your response. I had a call with Nicole Nguyen <huyen.tnguyen@katalon.com> on July 1, and did a demo of my recording where certain items did not work with Katalon. She took screenshots and was going to get back to me, but it has been 2 weeks now. Let me know if I need to demo to someone else or need to screen share so they can assist and see what can be the solution. My trial period ends in 3 days and I need to make a decision if this tool will be feasible.

Following are items she was to follow-up on, per the call on 7/1:

1. State List Verification - failed at a drop-down list item, per my demo. How to make it work and optimize performance?
2. Verify Element text of a non-editable text field failed, even though it was recorded correctly. What is the solution?
3. How to verify the active/inactive toggle button image change? It is not really an imagem but the toggle and color changes.

Thanks,
Tasmia

[nghi.phan]

Hello Katalon friends @trust_level_0! We have had such a good time answering your questions that we are not stopping yet.

The Ask Katalon Anything event is now extended until 2025-07-24T16:59:00Z.

This means you have more time to ask, share, and learn whether it is about Katalon Studio, TestOps, automation tips, or your QA journey, or even how AI is shaping the future of testing.

Join the conversation and post your questions here

👉 Don't forget to join our Super Connector Lucky Draw

How to enter the draw:

Invite 20 friends to the Katalon Community Forum

• Go to your profile → Invites
• Share your invite links

• Once 20 of your friends join and become active, you’ll automatically earn the Super Connector badge!

Once you receive the Super Connector badge:

• We will automatically track badge earners (by 17 July) in the system and include them in the Lucky Draw. Then we’ll post it right here after the event ends to confirm, and you’ll be entered into the Draw!

Lucky Draw prize:

• 5 lucky members will be randomly selected as winners in this Lucky Draw!
• An exclusive Katalon swag package! ($70 Katalon BackPack and more)

When will the Lucky Draw take place?

• The AKA event runs from June 26, 2025 to July 24, 2025.
• The Lucky Draw will take place after July 24, 2025, once the event ends and we have verified all badge earners.
• The winner(s) will be announced publicly in the forum by July 29, 2025.

FAQs:

Do I need to participate in AKA to enter the Lucky Draw?
No! You just need to earn the Super Connector badge by inviting 20 friends.

What if I invite more than 20 friends?
That’s awesome! But each member will receive one entry into the Lucky Draw per badge earned.

We look forward to hearing from you. Let us keep the conversation going!

[nghi.phan]

@tasmia.haider

Hi,
Thank you for your response. I had a call with Nicole Nguyen <huyen.tnguyen@katalon.com> on July 1, and did a demo of my recording where certain items did not work with Katalon. She took screenshots and was going to get back to me, but it has been 2 weeks now. Let me know if I need to demo to someone else or need to screen share so they can assist and see what can be the solution. My trial period ends in 3 days and I need to make a decision if this tool will be feasible.

Following are items she was to follow-up on, per the call on 7/1:

1. State List Verification - failed at a drop-down list item, per my demo. How to make it work and optimize performance?
2. Verify Element text of a non-editable text field failed, even though it was recorded correctly. What is the solution?
3. How to verify the active/inactive toggle button image change? It is not really an imagem but the toggle and color changes.

Thanks,
Tasmia

Thanks for sharing the details! I’ve passed this along to the Sales team, so they will follow up with you very soon.

Best

Bella