I have integrated Katalon and Jira successfully. However, the Katalon add-on is not loading in Jira. It is just saying “App is not responding. Wait or cancel?”. This is the case for Katalon Settings, Katalon BDD, and Test Results. I can pull tickets from Jira to Katalon. And also I can create a Jira ticket through Katalon Studio. By the way, I have re-installed the app. However, the result is the same. Can someone please help me out?
Hi,
I also have problems getting the Katalon plugin for Jira to run.
I have installed the plugin, but when I in Jira go to “Project-settings” - “Katalon settings” all I get is:
“Loading app” … and then " App is not responding. Wait or cancel".
And no info about what could be wrong? So I am basically stuck.
Any help would be really appreciated
Hi again. I have contacted Atlassian support, and they have investigated this case further.
Here is their reply:
I have checked the development logs and I have observed 403 errors. This means that access to the plugin is forbidden for some reason.
I have also checked the splunk logs from my end and found access issues to the plugin.
I further checked the logs and found the message
WARN: ‘triggerPrivacyPolicySafeEvent’ has been deprecated
Integrate Katalon Studio with Jira
You need to enable JIRA Integration in order to submit issues to JIRA. …
Select Enable integration option. …
Specify information regarding your JIRA Server and login credential then click Connect button.