I access Katalon through a secure VPN. when I log in, at the login screen I simply click “No” and Katalon opens and I can run my tests. Our firewall is causing the login screen to pop and it wants me to login as an admin which I can’t. I am wondering if the reason my certification goals aren’t updating is our firewall? It did update in the past but when we finally got the enterprise version, it stopped.
My guess is I can only login to the app but the connection to the Kat cert site is blocked? Is it possible to DL the free version to use for the certification without it being disabled in 30 days?
Thanks so much
Certification goal and your path will get updated it takes sometime.
It takes roughly around 3-4 days , but surely it will get updated
NO worries , just check after couple of days.
Keep learning and accruing knowledge
certification updates aren’t real time. if you don’t see dashboard updated even after 48-72 hours, @viet.nguyen can guide/help you
if not after sometime , drop a message to @viet.nguyen
mine took 1 week to update
i m facing same problem, is your sorted ?
I’ve seen progress tracking lag behind before. Logging out, clearing the browser cache, and signing back in sometimes forces everything to sync. If it’s still not updating after a day or so, it’s probably worth reaching out to support with a screenshot of the completed certification.
@rowelker your issue resolved ? else share screenshot or logs to @viet.nguyen for resolution
Hello @rowelker, do you still have trouble with the certifications?
Yes, it may have to do with our firewall? My Katalon license comes from FDIC where I work, when I log in to the Kat site and check my dashboard it isn’t updated. The 2 TC’s it shows that I have done were from a time before we got the enterprise edition.
Can I create a free account specifically for getting certified? Will I be able to do everything I need in order to get a certification? I am just rying to get the practitioner cert for now.
Thanks so much!