After a few days, account is blocked and verification does not work

A few days ago I started using Katalon Studio (Free edition). I was able to do some automated tests, everything looked promising but today I can no longer start Katalon (“This account has been blocked” at Activation dialog). If I consult my account on the Katalon site, it tells me I have an “Unverified Account”. If I try to verify my account/email, I do not receive any email. My spam filter also doesn’t get anything from Katalon.
Your help is much appreciated in getting Katalon Studio working again.
Cheers,
Daniel

@daniel.fricot

Our team checked the database and it seems like your account is already verified. Do you still encounter this issue ?

Dear ThanhTo, I feel so stupid. Our company just switched to office360 and this new ‘focused inbox’ feature decided that Katalon mails are not important to me and did not show these mails. I tried to remove this post, but I do not have the permission to remove this post.
Everything is working now and I can continue my evaluation of this tool.
Thank you for your swift reply and my appologies,
Daniel

1 Like

@daniel.fricot

No worry, glad I could help.

Hi @ThanhTo,

I have my account verified as I see on the page, but when I try to log in to Katalon Studio, it tells me that my account is blocked and sends me to https://analytics.katalon.com/ but it doesn’t let me in either because it gives me the same error message This account has been blocked. Please verify your account at https://katalon.com. See instructions at https://docs.katalon.com/katalon-studio/docs/troubleshoot-activation-problems.html.

@faalmanzar

What happens when you log into katalon website ? Do you not see where you can verify your account ?

You should see a button to verify your account when you go to My Account page in the website. After you have verified, you should see this screen:

Then wait for a few minutes and activate Katalon Studio again. Let me know if it helps.

Yes, I saw it and activated my account, it is already active, but when I log in to Katalon Studio it throws me the error message
This account has been blocked. Please verify your account at https://katalon.com. See instructions at https://docs.katalon.com/katalon-studio/docs/troubleshoot-activation-problems.html.

@faalmanzar

Please wait for a few minutes. It takes some time for the server to sync up. :wink:

Hi @ThanhTo,

Several hours have passed and I have not yet been able to log into Katalon Studio, already having my email verified.

Could you help me with this ?

Hi @faalmanzar

Apology for the inconvenience. I have notified the team about your issue. I’ll inform you when I have more information. Thank you for your patience !

Hi - we purchased Katalon Enterprise edition and it looks like account verification does not work as I’m seeing this message:

. Can you please help in resolving the issue on this account?