Activation Required, Account lock out

We started getting activation required this morning on Katalon Studio.
Was able to login, and found account unverified. Received verification email, but get “account locked out” after clicking link.
How do we get out account unlocked with Katalon Studio(Free)?

@john.p.tucker1.civ

Hello, which version are you using ? Can you provide the email for the account so we can check it.